{"id":93301,"url":"https://alion.io/job/genesys-technical-software-program-manager","title":"Technical Software Program Manager","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":43,"ghost_share":0.023,"stale_share":0.233,"repost_share":0.093,"time_to_fill_p50_days":18,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States","Canada"],"countries":["US","CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":110},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-17T10:15:12Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":58},"description":"Be the one building AI-powered experiences where they matter most\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nRole Overview:\nDrive the successful delivery of complex, high impact technical programs that power scalable customer experience solutions across a global cloud platform. This role sits at the intersection of engineering, product, and analytics, shaping how data driven insights translate into platform performance, innovation, and measurable business outcomes. At Genesys, you will contribute to transforming how organizations engage with customers through AI powered, cloud native technologies that operate at enterprise scale. You will own program execution end to end while influencing strategy, aligning cross functional stakeholders, and accelerating delivery across a rapidly evolving analytics ecosystem. This role offers direct exposure to platform level initiatives, advanced cloud architectures, and opportunities to expand into broader technical leadership.\nKey Responsibilities:\nOwn end to end delivery of technical programs, ensuring alignment with business goals, timelines, and measurable outcomes\n\nDrive cross functional collaboration between engineering, product, and analytics teams to accelerate delivery and remove execution blockers\n\nLead program planning and execution, optimizing resource allocation, timelines, and delivery predictability at scale\n\nInfluence technical and operational strategy by aligning stakeholders around priorities, risks, and dependencies\n\nImplement scalable program management frameworks that improve efficiency, transparency, and delivery velocity\n\nAnalyze program performance using data driven insights to improve outcomes, reduce risk, and enhance execution quality\n\nProactively identify risks and dependencies, driving mitigation strategies that protect delivery timelines and platform performance\n\nCommunicate program status, impact, and outcomes to senior stakeholders with clarity and precision\n\nRequired Qualifications:\n3+ years of experience in Technical Program Management or Technical Project Management within high growth or cloud based environments\n\nProven track record delivering complex, cross functional technical programs on time and within scope\n\nStrong understanding of cloud technologies, distributed systems, and modern software architectures\n\nDemonstrated ability to work across engineering, product, and analytics teams in a fast paced environment\n\nExcellent communication skills with the ability to influence stakeholders at multiple levels\n\nStrong analytical and problem solving capabilities with a data driven mindset\n\nExperience managing competing priorities while maintaining focus on high impact outcomes\n\nPreferred Qualifications:\nExperience working within analytics or data driven product environments\n\nFamiliarity with Agile methodologies and modern software development practices\n\nProgramming or scripting experience that supports technical fluency\n\nExperience in telecommunications, cloud communications, or related industries\n\nExposure to large scale SaaS platforms or enterprise systems\n\nBenefits That Support You:\nWe invest in your well-being, because when you’re at your best, so are the experiences you create.\nComprehensive extended group health coverage\n\nGenerous paid time off, including vacation and personal leave\n\nRetirement savings program with employer RRSP matching up to a prescribed maximum amount\n\nFamily-friendly benefits, including parental leave top-up and adoption assistance\n\nGrowth and development opportunities through access to learning resources and internal mobility programs\n\nExact details of these programs, including the conditions for eligibility, the amount of the benefit (including caps on benefits and customary pricing details), the length of the paid time off, etc. will be provided upon hire and is subject to Genesys policies.\nCompensation:\nThis role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.\n$111,100.00 - 145,800.00Working at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nThis is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":8693,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Unified Communications","AI Agents"],"lifecycle":[{"event":"open","at":"2026-08-20T00:00:00Z"},{"event":"close","at":"2026-09-09T19:18:42Z"},{"event":"reopen","at":"2026-09-30T00:02:15Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.441,"p_room":0.28,"age_days":58,"expected_fill_days":18,"reasons":["conf:8","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/genesys-technical-software-program-manager","json_url":"https://alion.io/job/genesys-technical-software-program-manager.json","meta":{"generated_at":"2026-10-17T12:56:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17295,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-technical-software-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-technical-software-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-technical-software-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-technical-software-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-technical-software-program-manager"}]}