{"id":3903861,"url":"https://alion.io/job/genesys-technology-consulting-expert-2","title":"Technology Consulting Expert","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":31,"ghost_share":0.032,"stale_share":0.355,"repost_share":0.161,"time_to_fill_p50_days":24,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Anthropic","optional":false},{"name":"AWS","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"GDPR","optional":false},{"name":"Google AI Studio","optional":false},{"name":"HIPAA","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"OpenAI","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T04:11:47Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nPrincipal AI Solutions Architect, Customer Success\nAbout this Role\nGenesys is seeking a Principal AI Solutions Architect, Customer Success to lead the next generation of AI-powered customer experience transformation.\nThis role serves as a strategic advisor, enterprise architect, and transformation leader responsible for helping the world's largest organizations realize measurable business outcomes through Agentic AI, Experience Orchestration, Automation, and Data-Driven Customer Engagement.\nAs a Principal AI Solutions Architect, Customer Success, you will operate at the intersection of business strategy, AI innovation, customer experience transformation, and executive leadership. You will partner directly with C-suite executives, business leaders, and technical stakeholders to define enterprise AI strategies, architect scalable solutions, and guide customers from AI experimentation to enterprise-wide adoption and continuous innovation.\nYou will influence customer transformation roadmaps, shape Genesys AI strategy through customer insight and market feedback, and establish repeatable frameworks that accelerate AI success across the Genesys customer ecosystem.\nThis role offers a unique opportunity to define how enterprises adopt Agentic AI and establish Genesys as the market leader in AI-powered experience orchestration.\nWhat You'll Do\nExecutive Discovery and Strategic Alignment\nPartner directly with executive stakeholders, business leaders, and enterprise architects to identify transformational opportunities using Genesys AI and Experience Orchestration capabilities.\nLead enterprise discovery engagements to understand business objectives, operational challenges, customer experience gaps, and AI maturity across the organization.\nDevelop strategic AI transformation roadmaps aligned to customer business priorities and measurable business outcomes.\nAssess value, complexity, risk, and organizational readiness to prioritize initiatives with the highest potential impact.\nFacilitate executive workshops and strategy sessions focused on AI adoption, customer experience modernization, workforce transformation, and enterprise automation.\nEstablish value realization frameworks and governance models that support long-term AI success.\nServe as a trusted advisor to customer executives throughout their AI transformation journey.\nEnterprise Architecture and Solution Design\nTranslate business objectives, operational metrics, and customer experience goals into scalable AI-powered solutions.\nDefine enterprise reference architectures, integration patterns, governance frameworks, and operating models for AI-powered experience orchestration.\nLead the design of complex solutions spanning:\nAgentic AI\nVirtual Agents\nAI Copilots\nWorkforce Engagement\nKnowledge Management\nCustomer Journey Orchestration\nData and Analytics\nAutomation Platforms\nOmnichannel Customer Experience\nEstablish reusable architectural patterns that can be leveraged across customers, industries, and strategic initiatives.\nEnsure all solutions align with security, privacy, regulatory, and responsible AI requirements including GDPR, HIPAA, PCI, SOC2, and emerging AI governance standards.\nProvide strategic architectural leadership for multi-cloud and hybrid-cloud deployments across AWS, Azure, and Google Cloud.\nAI Transformation and Solution Delivery\nLead the technical and strategic execution of enterprise AI initiatives from concept through production deployment and adoption.\nGuide customers in designing and implementing scalable AI solutions leveraging:\nGenesys Cloud AI Studio\nAgentic Virtual Agents\nAI Copilots\nPredictive Engagement\nJourney Management\nKnowledge Management\nThird-party AI and LLM ecosystems\nProvide technical leadership for integrations involving:\nCRM Platforms\nERP Systems\nData Lakes\nData Warehouses\nKnowledge Platforms\nEnterprise Applications\nLLM Providers\nWorkflow Automation Platforms\nAct as executive technical sponsor for strategic customer engagements and high-profile AI transformation initiatives.\nCoordinate cross-functional teams including Product Management, Innovation, Professional Services, Customer Success, Support, Solution Consulting, and Engineering.\nEnterprise Optimization and Value Realization\nOwn executive-level accountability for business outcomes and value realization following deployment.\nDefine KPI frameworks and success metrics that demonstrate measurable impact across customer experience, operational efficiency, workforce productivity, and revenue growth.\nDrive continuous optimization through data-driven analysis, experimentation, and iterative AI improvement.\nEstablish AI Centers of Excellence, operating models, governance processes, and adoption frameworks that enable customers to scale AI innovation independently.\nDevelop reusable methodologies, accelerators, and best practices that improve delivery consistency and speed across strategic customer programs.\nIdentify opportunities for expansion, innovation, and long-term partnership growth through proactive engagement and thought leadership.\nGovernance, Responsible AI, and Industry Leadership\nChampion responsible AI principles and governance frameworks that ensure ethical, transparent, and compliant AI deployment.\nAdvise executive stakeholders on AI risk management, governance, security, privacy, explainability, and regulatory compliance.\nEstablish guardrails and operating standards that support safe and scalable AI adoption.\nRepresent Genesys as a thought leader in AI, customer experience transformation, and experience orchestration.\nContribute to industry events, customer advisory boards, executive briefings, strategic workshops, and market-facing initiatives.\nInfluence future Genesys AI strategy through customer feedback, industry trends, and emerging technology insights.\nWhat We're Looking For\nBachelor's or Master's degree in Computer Science, Information Technology, Data Science, Business, Engineering, or a related discipline, or equivalent practical experience.\n8+ years of experience leading enterprise technology, customer experience, automation, AI, or digital transformation initiatives.\n3+ years of experience designing and implementing enterprise-scale AI, analytics, automation, or cloud transformation programs.\nDemonstrated success leading strategic engagements with Fortune 1000 organizations and executive stakeholders.\nProven experience operating independently in highly complex and ambiguous environments.\nStrong track record of delivering measurable business outcomes through technology transformation initiatives.\nExperience influencing organizational strategy, executive decision-making, and enterprise technology roadmaps.\nDesired Technical Skills\nDeep expertise in Agentic AI, LLM orchestration, conversational AI, AI copilots, autonomous workflows, and enterprise automation.\nStrong understanding of Retrieval-Augmented Generation (RAG), knowledge management architectures, prompt engineering, AI evaluation frameworks, and model lifecycle management.\nExpert knowledge of cloud platforms including AWS, Microsoft Azure, and Google Cloud Platform.\nStrong experience with:\nREST APIs\nEvent-Driven Architectures\nMicroservices\nIntegration Platforms\nEnterprise Data Architectures\nData Pipelines\nJSON\nAI Service Integration\nExperience integrating commercial and open-source AI ecosystems including OpenAI, Anthropic, Google, Amazon Bedrock, and Microsoft Azure AI services.\nDeep understanding of customer experience technologies, contact center platforms, conversational AI, workforce engagement, journey orchestration, and CX analytics.\nKnowledge of enterprise governance, security, privacy, compliance, and responsible AI frameworks.\nBusiness and Leadership Skills\nExceptional executive communication and stakeholder engagement skills.\nProven ability to influence C-suite executives and enterprise decision makers.\nStrong strategic thinking and business acumen with the ability to connect emerging AI technologies to measurable business outcomes.\nDemonstrated success leading large-scale enterprise transformation programs involving multiple stakeholders, business units, and technology domains.\nAbility to build trusted advisor relationships with executives, architects, operational leaders, and technical teams.\nExperience mentoring senior consultants, architects, and transformation leaders.\nRecognized thought leadership in AI, customer experience, automation, digital transformation, or related domains.\nExperience across industries including Financial Services, Healthcare, Insurance, Retail, Telecommunications, Public Sector, or other enterprise verticals is highly desirable.\nSuccess Profile\nThe successful candidate is recognized as a strategic AI transformation leader who combines deep technical expertise with executive advisory capabilities.\nThey influence enterprise AI strategy, shape customer transformation outcomes, establish scalable operating models, and drive adoption of Agentic AI at organizational scale. They operate with significant autonomy, contribute to Genesys thought leadership, and create repeatable frameworks that accelerate AI success across the broader customer ecosystem.\nCompensation:\nThis role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.\n$134,300.00 - $236,100.00Benefits:\nMedical, Dental, and Vision Insurance.\n\nTelehealth coverage\n\nFlexible work schedules and work from home opportunities\n\nDevelopment and career growth opportunities\n\nOpen Time Off in addition to 10 paid holidays\n\n401(k) matching program\n\nAdoption Assistance\n\nFertility treatments\n\nClick here to view a summary overview of our Benefits.\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. 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