{"id":1383335,"url":"https://alion.io/job/genesys-technology-consulting-expert","title":"Principal AI Solutions Architect, Customer Success","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":28,"ghost_share":0,"stale_share":0.143,"repost_share":0.036,"time_to_fill_p50_days":18,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":141000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1131},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"GCP","optional":false},{"name":"GDPR","optional":false},{"name":"Google AI Studio","optional":false},{"name":"HIPAA","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Power BI","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-09-28T09:21:37Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-09-30T19:44:00Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nPrincipal AI Solutions Architect, Customer Success - South Korea\nRole overview\nAs a Principal AI Solutions Architect, Customer Success at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation.\nYou will partner directly with strategic customers across the Asia-Pacific region to design, prototype, and operationalize Genesys AI solutions that drive measurable improvements in customer experience and business performance. At Genesys, we’re transforming how organizations connect with their customers through empathy, collaboration, and innovation.\nThis role offers the opportunity to make a lasting impact by helping enterprises move from AI exploration to continuous transformation.\nKey responsibilities include (but not limited to):\nDiscovery and Strategy Alignment\nImplement AI and CX strategic goals established by functional leadership, translating them into operational plans with regional or functional impact.\nPartner with Genesys CX Advisors, executive sponsors, and senior customer stakeholders to shape AI transformation roadmaps, not just individual use cases.\nLead value discovery by mapping business KPIs (AHT, CSAT, containment, revenue uplift) to portfolio-level AI initiatives.\nAssess value, effort, feasibility, and risk across multiple initiatives to prioritize programs of strategic importance.\nDesign and Architecture\nDefine and evangelize reference architectures, integration standards, and AI design patterns across Genesys Cloud and customer ecosystems.\nLead complex CX and AI process-redesign workshops spanning multiple channels, business units, and systems.\nEnsure solutions comply with enterprise-grade security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable).\nProvide thought leadership internally and externally on AI orchestration, agent augmentation, and responsible AI practices.\nPrototype and Implementation\nDeliver rapid POC and MVP implementations using Genesys Cloud AI Studio, Copilot, and related product suites.\nIntegrate Genesys AI components with customer CRM, ERP, and third-party systems.\nEstablish implementation KPIs and analytics to measure model and journey performance.\nOptimization and Continuous Improvement\nEvaluate solution performance against KPIs and refine designs based on data-driven insights.\nCollaborate with Customer Success and Professional Services teams to hand over production-ready assets and roadmaps.\nDocument best practices and reusable accelerators to strengthen future deployments.\nGovernance, Ethics, and Enablement\nChampion responsible AI design principles and apply guardrails to prevent bias or unsafe responses.\nAdhere to Genesys ethical standards and compliance frameworks.\nMentor customer and partner teams to build long-term AI maturity and self-sufficiency.\nLeadership and influence:\nRecognized internally as a subject matter expert in AI-driven CX.\nCreates formal networks across senior leaders, individual contributors, partners, and customers.\nFrequently provides guidance, coaching, and training across the organization.\nMentors peers and contributes to capability development across teams and partners.\nStrong leadership in cross-functional environments; comfortable guiding customers through complexity and influencing executive stakeholders on AI adoption strategy.\nMinimum Experience:\nBachelor’s degree in Computer Science, Information Technology, Business, Data Science, or a related discipline, or equivalent hands-on experience in CX or AI solution delivery.\n12+ years of relevant experience (or equivalent), including:\n5+ years implementing CX, CRM or AI orchestration platforms\n3+ years in solution architecture, systems integration or AI enabled process design\nDemonstrated experience working with APIs, data pipelines, and modern cloud environments (Genesys, AWS, Azure, GCP).\nNative Korean, business English\nTechnical Skills\nCX orchestration and workflow design across multiple platforms.\nConversational AI or Agent Assist implementation (voice, chat, messaging).\nData and integration expertise (REST APIs, event-driven architecture, JSON).\nUnderstanding of cloud infrastructure and microservices.\nExperience with reporting and analytics tools (SQL, Tableau, Power BI, or similar).\nFamiliarity with data governance and security compliance.\nKnowledge of customer journey mapping and omnichannel CX processes.\nBusiness and Soft Skills\nStrong analytical and critical thinking; able to bridge technical and business domains.\nExcellent communication and stakeholder engagement; able to build strong partnerships & confidence across business and technical teams to articulate and align solutions with strategic objectives.\nStrong leadership in cross-functional environments; comfortable guiding customers through complexity and influencing executive stakeholders on AI adoption strategy.\nFamiliarity with industry verticals such as Insurance, Healthcare, Banking, Retail, or Public Sector.\nMentors peers and contributes to capability development across teams and partners.\nWork Context\nCommunicates regularly with colleagues and management\nUses computer frequently\nProject management and autonomy\nPotential International travel\nWorkplace Health and Safety\nTake reasonable care of your own health and safety\nEnsure actions of omissions do not adversely affect the health and safety of others\nParticipate in the implementation of risk control measures to prevent injuries or illnesses\nCooperate with policies and procedures of Genesys as well as other responsibilities as outlined in WHS management system\nTo be eligible to apply for this role you must be legally permitted to work in Korea.\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":10058,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Korean","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Unified Communications","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-28T09:21:37Z"}],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.562,"p_room":1,"age_days":2,"expected_fill_days":18,"reasons":["conf:10","evergreen","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/genesys-technology-consulting-expert","json_url":"https://alion.io/job/genesys-technology-consulting-expert.json","meta":{"generated_at":"2026-10-01T11:06:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2506,"day_limit":5000,"remaining_today":2494,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}