{"id":197780,"url":"https://alion.io/job/genesys-visual-and-multimedia-designer","title":"Visual and Multimedia Designer","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":25,"ghost_share":0,"stale_share":0.36,"repost_share":0.08,"time_to_fill_p50_days":22,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Design","role_family":"Design","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adobe Illustrator","optional":false},{"name":"Adobe Photoshop","optional":false},{"name":"Adobe Premiere Pro","optional":false},{"name":"DaVinci Resolve","optional":false},{"name":"Figma","optional":false},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-09-03T17:36:52Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-28T21:08:30Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nJob Description\nJob Title: Visual & Multimedia Designer \nDepartment & Team: Genesys Orchestrator Education\nReports to: Manager, Curriculum Design\nLocation: Chennai, India\nJob Level: P1 - Individual Contributor\nExperience: 3+ years\nSummary\nThis is an opportunity for an experienced multimedia and visual designer who enjoys turning complex product workflows into clear, intuitive, and visually engaging learning experiences. Based in Chennai and working as part of the global Orchestrator Education team, you will own the end-to-end production of product walkthrough screencasts-from planning and screen capture through editing, motion, and final polish-and shape the visual design language that surrounds them: diagrams, UI callouts, iconography, thumbnails, and branded templates. With 3+ years of experience behind you, you will work independently on defined projects, take creative direction well, and raise the bar on how our content looks and feels. Your work directly influences how customers learn, adopt, and succeed with Genesys Cloud. If you are energized by craft, clarity, and measurable customer outcomes, this role is for you.\nKey Responsibilities\nPlan, produce, and edit product walkthrough screencasts, UI demonstration videos, and scenario-based workflow tutorials-owning the full production cycle from storyboard and screen capture through editing, motion, and final export.\nEstablish and apply a consistent visual design system across educational content, including iconography, diagrams, UI callouts, instructional overlays, color and typography treatments, thumbnails, and reusable templates.\nDesign supporting visual assets-process diagrams, architecture and workflow illustrations, infographics, and branded graphics-that make abstract system behavior immediately understandable.\nEdit and refine multimedia content to professional quality standards, including audio leveling and clean-up, pacing refinement, captioning, and color consistency.\nPartner with curriculum designers to ensure every asset maps to a specific learning objective and supports the intended instructional outcome.\nCollaborate with product stakeholders and SMEs across time zones to ensure technical accuracy and workflow relevance, and to keep content current as the product evolves.\nMaintain adherence to Genesys brand guidelines and accessibility standards across all visual and multimedia output.\nManage source files, asset libraries, naming conventions, and version control so work is reusable, traceable, and easy for others to pick up.\nApply genAI tools thoughtfully within the production workflow to increase throughput while protecting quality and brand consistency.\nMinimum Requirements\n3+ years of professional experience in multimedia production, visual design, motion design, or a closely related field-ideally producing instructional, product, or technical content.\nA portfolio demonstrating both screencast/video production and original visual design work (diagrams, iconography, layout, branded graphics). Portfolio or showreel required at application.\nProficiency in Adobe Premiere Pro (or similar, e.g. DaVinci Resolve) for video editing and production.\nProficiency in Adobe Photoshop for visual asset creation and image editing.\nProficiency in a vector design tool such as Adobe Illustrator or Figma for icons, diagrams, and scalable graphics.\nHands-on experience with screen capture and screencast tooling.\nA strong grasp of visual design fundamentals-layout, hierarchy, typography, color, and composition-and the judgment to apply them within an established brand system.\nAbility to explain complex workflows through clear visual and narrative structure.\nStrong attention to visual detail, pacing, clarity, and instructional accuracy.\nAbility to work collaboratively across technical and non-technical teams, including distributed stakeholders in other time zones.\nStrong organization and time management skills, with the ability to run multiple projects to deadline with limited supervision.\nComfort working independently while incorporating feedback constructively.\nAbility to learn and use genAI tools.\nProfessional written and verbal communication skills in English.\nDesirable Skills\nExperience designing for enterprise SaaS, CX, or contact center products.\nExperience producing content for an LMS or knowledge base, including subtitling, localization-ready assets, and accessibility (WCAG) considerations.\nComfort with light scripting or automation to streamline repetitive production tasks.\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":8892,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Polish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","Contact Center Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-03T17:36:52Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.543,"p_room":0.35,"age_days":54,"expected_fill_days":22,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/genesys-visual-and-multimedia-designer","json_url":"https://alion.io/job/genesys-visual-and-multimedia-designer.json","meta":{"generated_at":"2026-10-28T22:03:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29820,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-visual-and-multimedia-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-visual-and-multimedia-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-visual-and-multimedia-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-visual-and-multimedia-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-visual-and-multimedia-designer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":197780}},{"tool":"search_jobs","arguments":{"company":"genesys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":197780},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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