{"id":1400726,"url":"https://alion.io/job/genesys-workplace-facilities-coordinator","title":"Workplace & Facilities Coordinator","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":38,"ghost_share":0.026,"stale_share":0.211,"repost_share":0.105,"time_to_fill_p50_days":18,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santiago, Chile"],"countries":["CL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3474},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-09-28T15:22:33Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-10T21:57:31Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nWorkplace & Facilities Coordinator\nSantiago, Chile\nRole Overview:\nCreate a workplace where employees, visitors, and customers feel welcomed, supported, and confident that the Santiago office is safe, organized, and ready for business. As a highly visible, on-site partner, you will own the day-to-day workplace experience and coordinate the facilities, hospitality, vendor, security, technology, and sustainability activities that keep the office running effectively.\nReporting to the Facilities Manager in the United States, you will serve as a trusted local point of contact for employees, site leadership, building management, vendors, and cross-functional partners. You will have the autonomy to identify routine workplace needs, resolve issues within established guidelines, and escalate matters requiring broader expertise or approval.\nYour work will directly influence employee experience, operational continuity, meeting and event quality, workplace safety, and the experience of customers and visitors. You will partner across Facilities, HR, Security, IT, AV, EHS, and local leadership to coordinate services and maintain a professional workplace that reflects empathy, collaboration, and shared accountability.\nThis role provides exposure to regional workplace operations and cross-functional initiatives across LATAM, with opportunities to expand your capabilities in facilities management, corporate hospitality, sustainability, workplace technology, physical security, and EHS coordination. The position is based on-site five days per week in the Santiago office.\nKey Responsibilities:\nLead daily front desk and workplace operations, providing a welcoming, professional experience for employees, visitors, and customers while ensuring inquiries and routine needs are resolved promptly\nPartner with site leadership and key stakeholders to coordinate building services, occupancy needs, reception, guest services, facilities requests, and other activities that support a reliable workplace experience\nCoordinate outsourced and in-house facilities services, building management relationships, vendor activities, quotes, maintenance requests, and contracted work to maintain service quality and operational continuity\nDeliver hospitality and event support by coordinating office communications, employee engagement activities, catering, food and beverage services, meeting logistics, room readiness, audio-visual requirements, lighting, acoustics, and workplace presentation\nManage office inventory and service requirements, including supplies, café and pantry operations, food service contracts, event needs, and standard minimum stock levels\nDrive consistent workplace readiness by proactively identifying maintenance, cleanliness, equipment, service, and operational needs, resolving routine issues and escalating higher-risk or complex matters to the appropriate partners\nCoordinate sustainable workplace practices, including recycling, composting, sustainable procurement initiatives, and the tracking of energy, water, and waste consumption data for corporate records\nMaintain facilities processes, procedures, records, service requests, and ticketing workflows, supporting periodic site inspections and coordinating approved corrective actions with the Facilities Manager and vendors\nPartner with LATAM IT and AV teams to support employee hardware logistics, conference room readiness, workplace technology, vendor coordination, and routine troubleshooting\nSupport local physical security and life-safety processes, including access badges, visitor procedures, secured doors, egress checks, routine drills, training, and the timely escalation of security, equipment, or compliance concerns\nCoordinate small office moves, maintenance activities, and defined facilities projects, maintaining clear schedules, documentation, stakeholder communication, and follow-through\nSupport local Employee Health and Safety activities and applicable Chilean workplace requirements in partnership with Facilities, HR, Security, designated prevention professionals, vendors, and other stakeholders, while escalating matters requiring specialized regulatory expertise\nManage routine financial administration by processing invoices according to established procedures, supporting budget tracking, and maintaining accurate records and documentation\nUse Microsoft Excel, Word, PowerPoint, AI tools, and email to maintain trackers, summarize information, document activities, and provide clear operational updates to Facilities and business partners\nRequired Qualifications:\n2 or more years of relevant experience in corporate facilities, workplace operations, office administration, hospitality, business operations, or a related environment\nWorking knowledge of workplace and facilities operations, including vendor coordination, building services, hospitality, maintenance requests, workplace technology, or related operational processes\nKnowledge of applicable Chilean workplace and occupational health and safety requirements, with the judgment to engage appropriate EHS or prevention specialists when required\nExperience supporting workplace or facilities projects involving scheduling, vendor coordination, basic budget tracking, reporting, documentation, and follow-up\nProficiency in Microsoft Office, including Excel, Word, and PowerPoint, with the ability to maintain trackers, records, basic budgets, presentations, and project documentation\nStrong planning and organizational skills, with demonstrated ability to prioritize routine and moderately varied activities and follow issues through to resolution\nClear and proactive communication skills, with the ability to keep employees, partners, vendors, and management appropriately informed without requiring repeated direction\nStrong interpersonal and hospitality skills, with an approachable style and the ability to build trusted relationships with employees, visitors, customers, vendors, and business partners\nDemonstrated judgment and personal accountability, with the ability to work independently within established policies, recognize when escalation is appropriate, and follow through on commitments\nAbility to work collaboratively across functions and time zones, including with managers and partners located outside Chile\nAbility to exercise discretion when handling confidential information and sensitive workplace matters\nAbility to work on-site five days per week at the Santiago office\nPreferred Qualifications:\nTechnical or professional degree in Business Administration, Business Management, Industrial Engineering, Occupational Risk Prevention, Construction, or a related field\nExperience coordinating contractors, facilities vendors, building management, caterers, or other workplace service providers\nExperience supporting corporate hospitality, employee events, customer or visitor experiences, and large meetings\nFamiliarity with physical security, life-safety, EHS, workplace technology, sustainability, or environmental data tracking in a corporate environment\nExperience using facilities ticketing, work-order, desk-booking, visitor-management, or related workplace systems\nExperience supporting cross-functional or regional workplace initiatives in a multinational organization\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":11641,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Unified Communications","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-28T15:22:33Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.652,"p_room":0.9,"age_days":11,"expected_fill_days":18,"reasons":["conf:7","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/genesys-workplace-facilities-coordinator","json_url":"https://alion.io/job/genesys-workplace-facilities-coordinator.json","meta":{"generated_at":"2026-10-11T00:38:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":672,"day_limit":5000,"remaining_today":4328,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-workplace-facilities-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-workplace-facilities-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-workplace-facilities-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-workplace-facilities-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-workplace-facilities-coordinator"}]}