{"id":191635,"url":"https://alion.io/job/genetec-dedicated-customer-support-emea-all-genders","title":"Dedicated Customer Support EMEA (All genders)","company":{"id":1229,"name":"Genetec","domain":"genetec.com","url":"https://alion.io/company/genetec-japan-kk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":89,"open_postings":69,"ghost_share":0,"stale_share":0.232,"repost_share":0,"time_to_fill_p50_days":80,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":99000,"period":"year","method":"role_country_seniority_unknown","sample_n":59},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"C#","optional":true},{"name":"MS SQL","optional":true},{"name":"PowerShell","optional":true},{"name":"Visual Basic","optional":true}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-11-02T17:38:44Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":61},"description":"Dedicated Customer Support EMEA\nGenetec - Protect the everyday\nGenetec- Protect the everyday\nWe are a global Canadian company with a broad solutions portfolio that encompasses security, intelligence, and operations. We serve customers within a wide range of industries including transportation, education, and government. At Genetec we embrace open communication, creativity, and continuous learning to allow everyone to flourish in their own unique career paths.\nOur network of over 2,300 people globally comprises diverse individuals who are passionate about their work and open to new ideas. We prioritize the success and well-being of our employees. Discover Genetec's work environment and lively culture in this video - here.\nThe Team\nAs a member of the Professional Services team at Genetec, the Dedicated Support Engineer acts as a trusted technical advisor, working closely with cross-functional departments to build and nurture long-term relationships with our strategic clients. You will have the unique opportunity to travel occasionally across the EMEA region to troubleshoot complex systems, conduct system audits, and train end-users. Armed with your technical prowess and sharp problem-solving skills, you will play a pivotal role in driving client satisfaction across more than 15 countries!\nWhat Your Day-to-Day Will Look Like\nPartner with high-profile enterprise clients to tackle complex technical challenges and deliver an outstanding service experience.\nProvide expert technical support and hands-on training to help customers unlock the full power of their security platforms.\nCollaborate closely with our R&D teams to stay on the cutting edge of our latest technological innovations.\nPerform routine system assessments and health checks to optimize performance and drive continuous improvement.\nTravel across Europe for on-site client missions, deepening trust and strengthening key partnerships.\nAbout You\nWe welcome all qualified candidates, including those who may not meet every listed requirement. If you're excited about this role and believe you can make an impact, we’d love to hear from you.\nDegree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience.\nStrong analytical mindset with proven problem-solving and decision-making capabilities.\nExcellent team player who thrives in collaborative environments and fosters open internal communication.\nNatural ability to build, maintain, and elevate long-lasting client relationships.\nFlexible, adaptable approach when navigating complex troubleshooting scenarios.\nProfessional fluency in both English (a second language is a major plus!).\nYour Technical Toolkit\nBackground in software support, remote deployment, or hands-on experience with Genetec solutions.\nSolid command of Windows Operating Systems and their core components.\nHands-on experience configuring and troubleshooting network devices (switches, routers).\nClear understanding of networking protocols, principles, and enterprise storage solutions.\nFamiliarity with server virtualization and client/server architectures.\nBonus Points If You Have\nIndustry experience in Video Surveillance (CCTV, IP cameras, NVR/DVR systems).\nPrior Genetec certifications or hands-on platform knowledge.\nFamiliarity with Automatic License Plate Recognition (ALPR / ANPR) technology.\nExpertise in Access Control systems (door controllers, card readers, wiring, etc.).\nScripting/coding skills in C#, Visual Basic, VBScript, PowerShell, or similar.\nWorking knowledge of Microsoft SQL Server management.\nGenetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds.","description_format":"text","description_chars":3893,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Surveillance","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-09-02T16:56:31Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.853,"p_room":0.6,"age_days":61,"expected_fill_days":80,"reasons":["conf:1","velocity","win:late","crowd:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/genetec-dedicated-customer-support-emea-all-genders","json_url":"https://alion.io/job/genetec-dedicated-customer-support-emea-all-genders.json","meta":{"generated_at":"2026-11-02T22:33:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31622,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1229},"rest":"https://alion.io/mcp/rest/get_company?id=1229"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenetec-dedicated-customer-support-emea-all-genders"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenetec-dedicated-customer-support-emea-all-genders"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenetec-dedicated-customer-support-emea-all-genders"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genetec-dedicated-customer-support-emea-all-genders\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenetec-dedicated-customer-support-emea-all-genders"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":191635}},{"tool":"search_jobs","arguments":{"company":"genetec.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":191635},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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