{"id":39446,"url":"https://alion.io/job/genetec-japan-kk-technical-support-engineer","title":"Technical Support Engineer","company":{"id":1229,"name":"Genetec","domain":"genetec.com","url":"https://alion.io/company/genetec-japan-kk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":89,"open_postings":70,"ghost_share":0,"stale_share":0.257,"repost_share":0,"time_to_fill_p50_days":77,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":53000,"period":"year","method":"role_country_seniority_unknown","sample_n":173},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"C#","optional":false},{"name":"MS SQL","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false},{"name":"Visual Basic","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-02T00:00:00Z","employer_posted_date":"2026-07-02","last_verified_at":"2026-10-27T04:34:53Z","board_verified":true,"closed_at":null,"days_open":117,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":116},"description":"At Genetec, we believe that everyone’s voice deserves to be heard, and we are committed to fostering an environment where our team members can learn and grow in their roles to maximize their potential. As a Technical Support Engineer, you will be a vital part of our family of over 2300 diverse individuals who are passionate about technology and innovation. Our team is not afraid to experiment with new ideas, embracing the possibility of failure as a step toward success. We take pride in our collaborative culture and the privilege of working with some of the coolest, smartest, and nicest people in the industry.\nFor over a decade, Genetec has been recognized as one of Montreal’s Top Employers, highlighting our dedication to employee satisfaction and professional development. In this role, you will provide exceptional technical support to our clients, ensuring they have the best experience with our products and services. Join us in making a difference and be part of a team that thrives on teamwork and mutual respect, where your contributions will be valued, and your potential will be fully realized.\nJob overview:\nThe role of the Technical Support Engineer is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Singapore and will report to the Team Lead, Customer Experience.\nWhat your day will look like:\nProvide technical support to customers via phone, email, and chat. \nUse software tools to diagnose and solve complex issues and service outages \nResolve problems in compliance with established processes \nEnsure timely escalation of critical customer related issues through proper channels \nEnsure timely resolution of customer issues \nCollaborate with other Technical Support specialists and R&D engineers \nDevelop and maintain a strong relationship with new and existing customers \nDevelop and maintain an extensive working knowledge of Genetec's solutions \nContribute to the evolution of our software and Support processes \nParticipate in the elaboration of technical documentation and knowledge base article \nProperly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool \nField Support (as needed):\nPerform installation, audit, assessment, maintenance, and technical support of Genetec systems on customer premises \nProvide on-site and off-site professional services to Genetec customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between Genetec and its customers \nDefine product and functional requirements based on customer feedback and facilitate new product development work specific to the customer \nProvide an open forum for questions regarding strategic plans, best practices, and advice on upgrades special concerns, and ad-hoc consulting for software implementation, integration, training, and change requests \nMore about you:\nMinimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent \n3-5 years working experience in a related role \nStrong analytical and troubleshooting skills in both hardware and software \nFlexible, with a “can do” attitude, able to multitask, with an ability to manage priorities \nExperience in customer service, technical support, and project management \nStrong sense of urgency with a desire to constantly learn and evolve at the same pace as the software \nStrong team player while possessing the autonomy to manage his own workload \nExperience in physical security environment \nCCNA qualification preferred \nAny other languages will be considered a strong asset \nTechnical requirements:\nExcellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) \nExcellent knowledge of networking principles and IP protocols \nExperience with networking equipment configuration and troubleshooting (switches, routers, etc.) \nExperience working with a video security system over IP - CCTV system or Access control. \nExperience working with SQL databases \nClear understanding of TCP, IP and UDP protocol stack \nUnderstanding of network storage (SAN, NAS, iSCSI) principles and best practices \nUnderstanding of server virtualization concepts \nGreat if you have:\nProgramming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies \nMicrosoft SQL Service administration experience \nMCSE, SQL Server, VMware, or similar technical professional certifications \nDeployment and troubleshooting of security systems such as: CCTV (IP cameras and encoders, video matrices, DVRs, etc.), Access control systems (administration of software, reader, controller, wiring, etc.), License plate recognition system and concepts \nLet’s talk perks!\nAttractive compensation package\nTraining Tuition Reimbursement Program\nStill not sure if you check every box, but think it’s worth a shot? We love that enthusiasm! \nThank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.","description_format":"text","description_chars":5332,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Surveillance","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-07-02T00:00:00Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.537,"p_room":0.36,"age_days":116,"expected_fill_days":77,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/genetec-japan-kk-technical-support-engineer","json_url":"https://alion.io/job/genetec-japan-kk-technical-support-engineer.json","meta":{"generated_at":"2026-10-27T04:58:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4762,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1229},"rest":"https://alion.io/mcp/rest/get_company?id=1229"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenetec-japan-kk-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenetec-japan-kk-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenetec-japan-kk-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genetec-japan-kk-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenetec-japan-kk-technical-support-engineer"}]}