{"id":135602,"url":"https://alion.io/job/genetec-technical-account-manager","title":"Technical Account Manager","company":{"id":1229,"name":"Genetec","domain":"genetec.com","url":"https://alion.io/company/genetec-japan-kk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":90,"open_postings":69,"ghost_share":0,"stale_share":0.203,"repost_share":0,"time_to_fill_p50_days":80,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":99000,"max_usd":221000,"period":"year","method":"role_country_seniority_unknown","sample_n":4589},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"SQL","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-24T00:00:00Z","employer_posted_date":"2026-07-24","last_verified_at":"2026-10-31T07:24:59Z","board_verified":true,"closed_at":null,"days_open":99,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":99},"description":"Job overview:\nAs Technical Account Manager, you will be the main point of contact and technical account owner for one account. The Professional Services team is a client-focused team, expert in everything Genetec develops, with the mission to complement our partners and ecosystems to enable them deliver the full value potential of our technology for our most sophisticated customers to achieve their business objectives. We are a group of objective-driven technically-skilled professionals, who design, customize, implement, and support tailored solutions servicing the Genetec ecosystem of products and offerings.\nYour role will be to ensure the efficient and smooth operations of the Genetec ecosystem within the customer environment while ensuring the system's long-term success.\nYou will be responsible for assisting the customer in managing the entire lifecycle of their Genetec system(s), including day-to-day operations and maintenance. You will monitor support requests to identify any recurring issues and may recommend changes to products or their usage. You will also hold regular review meetings (QBR) with stakeholders to discuss any issues or problems and review priorities. Finally, you will identify opportunities to upgrade, modify, or add products to meet customer needs more effectively. You will provide reports on product performance to the development team and advise customers on upgrades or new products that may suit their business.\nYour day at a glance:\nAssist customer with lifecycle management, including Deployment, Migration, and Upgrade\nOffer technical support when needed\nWork with internal support teams to escalate issues\nProvide business, technical, and product knowledge support to the customer\nUnderstand the existing system architecture and become Genetec’s Subject Matter Expert (SME) in the customer’s environment\nAddress product-related questions and technical challenges\nIdentify areas where operational processes can be improved to enhance the implementation of the Genetec solutions further\nEducate and advise clients on how existing and new product features and functionality work and how they can contribute to their business and operational objectives\nStreamline product feature requests\nAssist with new product updates and Demos\nProvide guidance and recommendations on how to optimize system(s)\nConduct and coordinate Quarterly Business Reviews (QBR) with the customers' teams to assess current usage and define upcoming priorities\nDocumenting Statement of Work (SOW) based on the review's outcomes\nInvolve and coordinate with additional Genetec teams (product, sales, executive leadership, etc.) when deemed necessary for the customer's long-term success\nMaintain current functional and technical knowledge of the Genetec product line\nWhat makes you a great fit:\nBachelor’s Degree in Computer Science, Engineering, Economics, Business Administration is preferred or equivalent experience \nMinimum of 3 years of experience in an Account Management, Project Management, or Field Engineering capacity\nAbility to match client’s business requirements with product capabilities\nExcellent interpersonal skills that build positive relationships with other team members\nPossesses strong analytical and troubleshooting skills (detail-oriented)\nComfortable interfacing with key individuals at major accounts in sensitive situations\nMust possess valid driver’s license and passport\nAbility to travel between Canada and the US up to 25% of the time\nFluent in English, both verbal and written. Proficiency in French is considered an important asset for this position.\nYour technical expertise:\nKnowledge of the ecosystem of Genetec products\nDeployment and troubleshooting of security systems such as: Video Surveillance and Access control systems \nExcellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.)\nExcellent knowledge of networking principles and IP protocols\nExperience with networking equipment configuration and troubleshooting (switches, routers, etc.)\nUnderstanding of network storage (SAN, NAS, iSCSI) principles and best practices\nDatabase query and management skills\nUnderstanding of server virtualization concepts\nExperience with encryption and certificates\nMCSE, CCNA, SQL Server, VMware, or similar technical professional certifications considered a plus\nLet’s talk perks!\nAttractive compensation package with 401K match\nTraining Tuition Reimbursement Program\nWork-life balance with a flexible working schedule\nWe know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!\nThank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.","description_format":"text","description_chars":4996,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false},{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Surveillance","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-07-24T00:00:00Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.56,"p_room":0.44,"age_days":99,"expected_fill_days":80,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/genetec-technical-account-manager","json_url":"https://alion.io/job/genetec-technical-account-manager.json","meta":{"generated_at":"2026-10-31T08:05:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12069,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1229},"rest":"https://alion.io/mcp/rest/get_company?id=1229"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenetec-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenetec-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenetec-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genetec-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenetec-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":135602}},{"tool":"search_jobs","arguments":{"company":"genetec.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":135602},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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