{"id":3330744,"url":"https://alion.io/job/genetec-technical-support-engineer-australia","title":"Technical Support Engineer, Australia","company":{"id":1229,"name":"Genetec","domain":"genetec.com","url":"https://alion.io/company/genetec-japan-kk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":89,"open_postings":70,"ghost_share":0,"stale_share":0.229,"repost_share":0,"time_to_fill_p50_days":81,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"C#","optional":false},{"name":"MS SQL","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false},{"name":"Visual Basic","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-27T11:59:56Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T14:43:03Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Technical Support Engineer\nThe team:\nThe role of the Technical Support Engineer (Australia) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Sydney and will report to the Customer Experience Team Lead (Australia).\nWhat your day will look like:\nTechnical Support:\nUse software tools to diagnose and solve complex issues and service outages\nConceptualize and articulate ideas clearly and concisely\nResolve problems in compliance with established processes\nEnsure timely escalation of critical customer related issues through proper channels\nEnsure timely resolution of customer issues\nCollaborate with other Technical Support specialists and R&D engineers\nDevelop and maintain a strong relationship with new and existing customers\nDevelop and maintain an extensive working knowledge of Genetec's solutions\nContribute to the evolution of our software and Support processes\nParticipate in the elaboration of technical documentation and knowledge base article\nProperly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool\nAbout you:\nDiploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent\n2-3 years working experience in a related role\nStrong analytical and troubleshooting skills in both hardware and software\nFlexible, with a “can do” attitude, able to multitask, with an ability to manage priorities\nExperience in customer service, technical support, and project management\nStrong sense of urgency with a desire to constantly learn and evolve at the same pace as the software\nStrong team player while possessing the autonomy to manage workload\nFluent and proficient in verbal and written communication in English\nAny other languages will be considered a strong asset\nMust possess a valid driver’s license and passport\nTechnical Requirements:\nAdministration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)\nKnowledge of networking principles and IP protocols\nExperience with networking equipment configuration and troubleshooting (switches, routers, etc.)\nExperience working with a video security system over IP - CCTV system or Access control.\nExperience working with SQL databases\nUnderstanding of TCP, IP and UDP protocol stack\nUnderstanding of network storage (SAN, NAS, iSCSI) principles and best practices\nUnderstanding of server virtualization concepts\nGreat if you have:\nProgramming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies\nMicrosoft SQL Service administration experience\nMCSE, SQL Server, VMware, or similar technical professional certifications\nDeployment and troubleshooting of security systems such as:\nCCTV (IP cameras and encoders, video matrices, DVRs, etc.)\nAccess control systems (administration of software, reader, controller, wiring, etc.)\nLicense plate recognition system and concepts","description_format":"text","description_chars":3068,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Surveillance","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-27T11:59:56Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":81,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/genetec-technical-support-engineer-australia","json_url":"https://alion.io/job/genetec-technical-support-engineer-australia.json","meta":{"generated_at":"2026-10-30T17:46:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6451,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1229},"rest":"https://alion.io/mcp/rest/get_company?id=1229"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenetec-technical-support-engineer-australia"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenetec-technical-support-engineer-australia"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenetec-technical-support-engineer-australia"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genetec-technical-support-engineer-australia\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenetec-technical-support-engineer-australia"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3330744}},{"tool":"search_jobs","arguments":{"company":"genetec.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3330744},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}