{"id":4191166,"url":"https://alion.io/job/genflow-customer-service-administrator","title":"Customer Service Administrator","company":{"id":696879,"name":"Genflow","domain":"genflow.com","url":"https://alion.io/company/genflow","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2019-05-03T09:33:05Z","employer_posted_date":"2019-05-03","last_verified_at":"2026-11-12T19:23:11Z","board_verified":true,"closed_at":null,"days_open":2750,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2750},"description":"What we do?\nAt Genflow, we work alongside established influencers to create either physical or digital products that they then sell to their following and beyond. We provide everything from designing and building websites, mobile apps, content creation, product design and manufacturing, fulfilment and customer service. Ultimately, we offer an end to end service for our handpicked creators. In the last 24 months we've grown from selling a handful of products to creators with a small following, to consistently selling tens of thousands of products per launch with creators that have become household names, with launches now generating thousands of pounds within minutes.\nWhat's the Job?\nThis is a chance to work for a number of exciting clients including influencers, celebrities & high profile athletes who are building their own brands with us at Genflow.\nWe work closely with all clients as we handle everything from ideation, manufacturing, marketing, e-commerce, customer service and business development for their own brands which are emerging within the mainstream lifestyle, beauty and fitness market.\nOur influencer brands are setting the standard for how brands engage in this exciting new era of social media, they are selling products worldwide and amassing millions in sales each year.This role to work within the customer service team and provide support to the customers of our clients.\nWhat you'll do\nAnswer all customer queries on Zendesk.\nBe answering queries relating to e-commerce which means questions are about buying, shipping, order details, changes to orders, refunds etc.\nInvestigate delay’s to orders by contacting our warehouses, tracking orders and keeping customers up to date.\nLook into tech issues for our digital products which means people who buy apps, ebooks, courses, videos etc.\nCreate macros, tags and improve efficiency and workflow alongside the team.\nCreate FAQs and support articles for clients.\nWork with other teams pro-actively to solve problems.\nUnderstand the actual products and content being sold to be able to help customers.\nWhat’s required?\nMinimum of 1 year Zendesk Experience.\nComplete understanding of Macros, Tags, Solving tickets and features of Zendesk.\nBe able to answer the minimum 150 tickets daily.\nUnderstanding of social media, online business and e-commerce shops. Worked for 1 year in a similar role in the UK\n Organised and confident with their ability to complete all tasks.","description_format":"text","description_chars":2448,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Goods"],"lifecycle":[{"event":"open","at":"2026-11-12T19:23:11Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-12T09:37:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.118,"p_room":0.28,"age_days":2750,"expected_fill_days":20,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-11-12T21:52:34Z"},"pay":null,"html_url":"https://alion.io/job/genflow-customer-service-administrator","json_url":"https://alion.io/job/genflow-customer-service-administrator.json","meta":{"generated_at":"2026-11-12T21:52:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46115,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":696879},"rest":"https://alion.io/mcp/rest/get_company?id=696879"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenflow-customer-service-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenflow-customer-service-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenflow-customer-service-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genflow-customer-service-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenflow-customer-service-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4191166}},{"tool":"search_jobs","arguments":{"company":"genflow.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4191166},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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