{"id":1231567,"url":"https://alion.io/job/genius-ai-onboarding-specialist","title":"Onboarding Specialist","company":{"id":1854936,"name":"Genius.ai","domain":"genius.ai","url":"https://alion.io/company/genius-ai","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":72000,"currency":"USD","period":"year","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Machine Learning","optional":false},{"name":"Salesforce","optional":false}],"status":"closed","first_seen_at":"2026-09-08T20:04:27Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-06T20:10:12Z","board_verified":false,"closed_at":"2026-10-06T20:10:12Z","days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"About Genius AI\nGenius AI is building technology to help local businesses run themselves. Genius AI products do the admin work that keeps practitioners from the work they love and the people they serve. From GlossGenius to Reception, its products work 24/7 on busywork like booking, marketing, client management, finances, staff and inventory management, and more.\nGenius AI technology has saved businesses 106M in admin hours, earned them $2.0B in additional revenue, and facilitated more than 624M client touch points.\nAbout the Role\nAs an Onboarding Specialist, you will play a critical role in helping high-revenue prospective customers successfully transition onto our platform. Sitting adjacent to the Sales team, you will partner closely with Account Executives to guide new customers through a smooth, efficient, and value-driven onboarding experience that sets them up for long-term success.You will own the end-to-end onboarding journey for a portfolio of high-value accounts, acting as a trusted advisor throughout the implementation process.\nYou will report to the Manager, Customer Success and work closely with Sales, RevOps, Product, and Support teams. You can be based remotely anywhere in the United States. For candidates in NYC or SF, you will operate in a hybrid environment. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays.\nWhat You’ll Do\nPartner closely with Account Executives to onboard high-revenue prospective and newly closed accounts, ensuring a seamless handoff from Sales to Onboarding\n\nOwn and manage the end-to-end onboarding process, guiding customers through key milestones including:\nData transfer and migration\n\nPayments and financial setup\n\nWebsite and online booking configuration\n\nTeam member onboarding and permissions\n\nEnablement of advanced product features\n\nServe as the primary point of contact for customers during onboarding, proactively managing timelines, expectations, and risks\n\nConduct onboarding calls, working sessions, and product walkthroughs tailored to customer needs and business complexity\n\nIdentify blockers or technical challenges and collaborate with internal teams to resolve issues efficiently\n\nEnsure customers are fully activated and confident using the platform by the end of the onboarding period\n\nMaintain accurate documentation and notes in CRM and onboarding tools to track progress and outcomes\n\nShare customer feedback and onboarding insights with Sales, Product, and Customer Experience teams to continuously improve onboarding processes\n\nWhat We’re Looking For:\n1-2+ years of experience in onboarding, implementation, customer success, sales support, or a related customer-facing role (SaaS experience strongly preferred)\n\nProven ability to manage multiple onboarding engagements simultaneously while maintaining a high level of quality and customer satisfaction\n\nStrong collaboration skills with Sales teams, particularly Account Executives, in a fast-paced environment\n\nComfort working with technical and operational workflows such as data migration, payments setup, and system configuration\n\nExcellent communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences\n\nHighly organized, detail-oriented, and proactive in identifying risks and driving projects to completion\n\nExperience working with CRM and customer tools (e.g., HubSpot, Salesforce, internal onboarding tools)\n\nBenefits & Perks\nFlexible PTO\n\nCompetitive health & dental insurance options, with premiums covered by GG\n\nGenerous, fully-paid parental leave policy\n\nRetirement Savings Plan\n\nProfessional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\nHome office support\n\nTeam Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\n\nAt Genius AI, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Genius AI is proud to be an Equal Opportunity and Affirmative Action Employer.\nPersonal Information: Notice at Collection for Employees and Applicants\nAgency Submissions\nIf a resume or applicant is submitted to Genius AI by a third party without a signed search agreement in place, it will become the property of Genius AI and no fee will be paid, irrespective of whether the candidate is hired.\nGenius AI may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.","description_format":"text","description_chars":5162,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Home office","Parental leave","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T14:59:43Z"},{"event":"close","at":"2026-10-06T20:10:12Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":72000,"is_top_pay":true},"html_url":"https://alion.io/job/genius-ai-onboarding-specialist","json_url":"https://alion.io/job/genius-ai-onboarding-specialist.json","meta":{"generated_at":"2026-10-20T15:44:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17859,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1854936},"rest":"https://alion.io/mcp/rest/get_company?id=1854936"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenius-ai-onboarding-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenius-ai-onboarding-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenius-ai-onboarding-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genius-ai-onboarding-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenius-ai-onboarding-specialist"}]}