Business Analyst

- ROLE FOCUS: Connect banking business needs with technology delivery, while leading Agile teams and ensuring clear, high-quality outcomes.
- Understand banking products, operations, regulations, customer journeys, and supporting technology systems.
- Engage stakeholders to gather, analyze, validate, prioritize, and manage business and system requirements.
- Translate business needs into business requirement documents, functional specifications, user stories, process flows, data mappings, and clear acceptance criteria.
- Analyze current processes and systems, identify gaps, and recommend practical improvements aligned with business objectives.
- Facilitate discovery workshops, interviews, backlog refinement, sprint planning, daily Scrum, sprint reviews, and retrospectives.
- Manage product backlogs and ensure requirements are clear, testable, traceable, and ready for development.
- Act as the primary liaison among business users, Product Owners, developers, architects, QA teams, vendors, and management.
- Support solution design and confirm alignment with business requirements, banking controls, security, and regulatory expectations.
- Perform impact analysis across processes, systems, data, integrations, risks, dependencies, and regulatory requirements.
- Support system integration testing, user acceptance testing, defect resolution, release readiness, implementation, and post-launch review.
- Serve as Scrum Master or delivery lead when required, remove impediments, manage risks and dependencies, and improve team performance.
- Coordinate team priorities and delivery commitments, communicate progress, and manage stakeholder expectations.
- Mentor junior Business Analysts and promote consistent Business Analysis and Agile practices.
- Success in This Role Success will be measured by the quality and clarity of requirements, stakeholder satisfaction, predictable delivery, effective team collaboration, reduced requirement-related defects, and the successful implementation of solutions that deliver measurable value to the banking business.

Qualifications

Bachelor’s degree in Business, Finance, Information Technology, Computer Science, or a related discipline.
At least 7 years of Business Analysis experience, including significant experience in banking or financial services.
Strong understanding of banking processes and products, such as payments, deposits, lending, cards, digital banking, core banking, treasury, or regulatory reporting.
Strong requirements elicitation, process analysis, stakeholder management, documentation, facilitation, and problem-solving skills.
Experience writing epics, features, user stories, acceptance criteria, functional specifications, process models, and data requirements.
Practical experience working with Scrum or another Agile delivery framework.
Experience facilitating Agile ceremonies and leading or coordinating cross-functional teams.
Ability to explain complex business and technical topics clearly to different audiences.
Strong English communication, presentation, negotiation, and facilitation skills.
Understanding of APIs, microservices, system integrations, batch processing, and event-driven architecture.
Working knowledge of SQL, databases, data mapping, reconciliation, and data analysis.
Familiarity with cloud platforms, cybersecurity, identity and access management, and banking technology architecture.
Experience with Jira, Confluence, Azure DevOps, Visio, Draw.io, or similar tools.
Ability to interpret API documentation, sequence diagrams, data models, system logs, or technical specifications.
Experience with core banking, payment gateways, CRM, loan origination, or digital banking

Benefits

ประกันสังคมประกันสุขภาพ/อุบัติเหตุ (AIA)ท่องเที่ยวประจำปีปรับประจำปีงานเลี้ยงสังสรรค์กีฬาสีชุดฟอร์ม