{"id":3075692,"url":"https://alion.io/job/geniussoft-network-operation-engineer","title":"Network Operation Engineer","company":{"id":3814112,"name":"GeniusSoft","domain":"geniussoft.co.th","url":"https://alion.io/company/geniussoft","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":18},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-10-22T08:14:59Z","employer_posted_date":null,"last_verified_at":"2026-10-22T08:14:59Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"- Network Monitoring and Event Management: Monitor the daily status and performance of Internet, WAN, LAN, Wi-Fi, and SD-WAN services; analyze events and alarms; and coordinate corrective action.\n\n- Incident and Problem Management: Govern incidents and problems through notification, diagnosis, root cause analysis, corrective action, closure, and recurrence prevention in accordance with ITIL practices.\n\n- Change and Configuration Management: Review, control, and approve network configuration changes in accordance with COMPANY standards and Change Management processes.\n\n- Capacity and Availability Management: Analyze utilization, forecast demand, plan capacity, and maintain required network and Data Center availability.\n\n- Network Security Operations: Oversee Firewall, VPN, SASE, and SSE operations in alignment with security policies and Zero Trust principles; coordinate vulnerability and network-security incident management with Cybersecurity teams.\n\n- SLA and Service Governance: Govern Internet, WAN, Wi-Fi, SD-WAN, SASE, SSE, VPN, Firewall, DC, DR, VoIP, and SBC services delivered by PTT Digital or other providers against COMPANY standards and SLAs.\n\n- Service Performance Review: Review daily tasks and events, confirm completeness and correctness, identify unresolved issues and resource needs, coordinate corrective plans, track completion, and report status.\n\n- Contract and Obligation Management: Monitor contractual obligations, deliverables, quality, security, value for money, and applicable service credits or penalties.\n\n- Governance Reporting: Prepare biweekly network operations and service-level reports and a monthly overall summary report.\n\n- Continual Service Improvement: Analyze incidents and trends and recommend process improvements.\n\n- DC/DR and Business Continuity: Support Data Center and Disaster Recovery readiness, DR drills, continuity activities, and network service recovery.\n\n- Network and Unified Communications Architecture Review: Review and recommend improvements to network, VoIP, and SBC architecture.\n\n- Technology Roadmap: Assess SD-WAN, SASE/SSE, Network Automation, and other modern technologies against industry practices and COMPANY’s digital strategy.\n\n- Standards and Compliance: Monitor alignment with ISO/IEC 27001, IEC 62443, NIST, the Personal Data Protection Act B.E. 2562 (2019), and relevant COMPANY requirements; support remediation of internal and external audit findings. Coordination and Support: Attend Network Operations, Service Management, and other assigned meetings; provide technical information and recommendations; maintain issue and action-item tracking; prepare audit evidence; travel as assigned; and remain contactable for critical incidents outside normal working hour.\nQualifications\nNot more than 35 years of age.\n\nBachelor’s degree or higher in Computer Engineering, Computer Science, Information Technology, Telecommunications Engineering, or a relevant discipline.\n\nAt least 5 years of network engineering experience, including Network Operations Management for an organization with at least 1,000 users.\n\nAt least 5 years of IT or network service management experience, including SLA and service-provider contract governance.\n\nAt least 2 years of Data Center experience, with knowledge of Data Center components, tier levels, and relevant standards relevant to the scope\n\nHold an expert-level professional certification such as CCNP, CCIE, 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