{"id":3943754,"url":"https://alion.io/job/genki-juniormid-level-customer-care-agent","title":"Junior/Mid-Level Customer Care Agent","company":{"id":687753,"name":"Genki","domain":"genki.world","url":"https://alion.io/company/genki-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CET","utc_offset_min":1,"utc_offset_max":1},"hiring_geo_confidence":"inferred","locations":["Lisbon, Portugal","Sofia, Bulgaria"],"countries":["PT","BG"],"hiring_countries":["BG","IT","ES","PT"],"hiring_countries_total":4,"salary":{"min":2250,"max":null,"currency":"EUR","period":"month","gross":null,"usd_annual":30084},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-08T17:48:21Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-09T16:02:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Genki is a Japanese word that means “healthy, energetic, and full of spirit”. That’s us!\nWe’re a fast-growing, fully remote startup of about 30 people.\nWe believe in a future where more and more people will be nomads and world residents. Our mission is to help them stay healthy and live well wherever they go. It all starts with great health insurance that works all over the world. And since we launched just a few years ago, we’ve helped over 100,000 nomads with worldwide health insurance.\nWe are looking for a Customer Care Agent to care for our customers.\nYour responsibilities will be:\nProvide friendly, clear, and professional support via email, chat and phone.\nAssist customers with inquiries about our products, claims, payments, and account management.\nGuide customers through processes such as onboarding, data changes, or policy updates.\nEscalate complex issues to managers or specialists when necessary.\nCollaborate closely with colleagues to ensure quick and accurate responses.\nContribute to improving support processes and knowledge base content.\nRequirements\nYou can be employed anywhere in the Schengen Area.\n Work hours: Monday-Friday, 8 AM - 5 PM Berlin time \nYou can start working with us no later than 1 January 2027.\nYou have at least one year of experience in customer care/support.\nYou are fluent in English.\nYou have an extraordinarily helpful, empathetic, and kind personality, with strong communication skills.\nYou love helping people to solve their problems while always keeping your cool.\nYou can quickly grasp what people really need and love digging for the optimal solution.\nYou are familiar and happy with working remotely.\nBenefits\nFull-time remote position\nInitial salary of €2.250 per month\nWork from anywhere in the world as long as you can serve the required support hours\nSalary progression and bonuses\nMake a meaningful contribution to people's lives\n25 paid vacation days per year\nIf this sounds like you, and you’re excited to help nomads around the world live healthier lives, we’d love to hear from you. Apply now!","description_format":"text","description_chars":2060,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"},{"name":"Italy","iso":"IT","kind":"country"},{"name":"Spain","iso":"ES","kind":"country"},{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-08T17:48:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":8,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":30084,"is_top_pay":false},"html_url":"https://alion.io/job/genki-juniormid-level-customer-care-agent","json_url":"https://alion.io/job/genki-juniormid-level-customer-care-agent.json","meta":{"generated_at":"2026-11-09T17:17:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":685,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687753},"rest":"https://alion.io/mcp/rest/get_company?id=687753"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenki-juniormid-level-customer-care-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenki-juniormid-level-customer-care-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenki-juniormid-level-customer-care-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genki-juniormid-level-customer-care-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenki-juniormid-level-customer-care-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3943754}},{"tool":"search_jobs","arguments":{"company":"genki.world","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3943754},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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