Architect - Enterprise Application Salesforce P 4D

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Senior Principal Consultant- Solution Architect, Field Service Lightning!

A Salesforce FSL Architect must possess broad knowledge across multiple development platforms and draws on their skills and experience to assess customer requirements and architecture in order to design secure, high-performance technical solutions that maximize the potential of the Salesforce platform

Responsibilities:

This role requires a technical powerhouse capable of blending high-level architectural strategy with deep-track engineering in Apex, LWC, and Salesforce Field Service (SFS).

• End-to-End Architecture: Design scalable technical solutions that integrate Core CRM (Sales/Service Cloud) with FSL, ensuring a unified data model across the enterprise.
• FSL Engine Optimization: Architect and fine-tune the SFS Dispatcher Console, scheduling policies, and optimization recipes to maximize workforce efficiency.
• Advanced Engineering: Lead the development of complex Apex frameworks, asynchronous processing, and high-performance Lightning Web Components (LWC).
• Technical Governance: Establish coding standards and design patterns, performing rigorous code reviews to minimize technical debt and ensure 85%+ test coverage.
• DevOps & Release Management: Understand the CI/CD pipeline (e.g., Copado, GitHub Actions) to manage complex deployments across multi-tier sandbox environments.
• Strategic Advisory: Serve as the subject matter expert for stakeholders, providing "Point of View" (PoV) documents on SFS product roadmap alignment and "Build vs. Buy" decisions.

• Excellent skills in persuasion and documentation detailing out all the aspects of architecture like security, business process mapping, integrations plan, environment plans, risks and mitigation plan, boundaries and responsibilities definition of each stakeholder.

Qualifications we seek in you!

Minimum qualifications:

· B.E or B.Tech or MCA

• Relevant experience in Salesforce Field Service (SFS)
• Strong understanding of Salesforce FS architecture and components.
• Experience with web development technologies such as HTML, CSS, JavaScript, and Apex.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Salesforce certifications are a plus.
• Must have integrations experience with different tools and technologies middleware or point to point.
• Excellent understanding of design patterns, enterprise architectural patterns and enterprise integration patterns.
• CI/CD exposure is a must.
• Excellent skills in large data volume applications and security aspects.
• ArchiMate is an additional advantage.

Preferred qualifications

• Salesforce PD II, Sales Cloud, Service Cloud and Marketing Cloud Certifications etc...

Qualifications

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Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.