Architect - Enterprise Application Salesforce P 4D

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Architect, Salesforce Solution Architect

We are seeking a proficient Salesforce Solution Architect to join our dynamic team. Your role will be to design and develop tailored solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals. Our ideal candidate will have deep experience with Salesforce architecture and a solid understanding of business process development. Ultimately, your role will be to ensure the successful implementation of Salesforce solutions to meet business goals and deliver high value to our clients.

Responsibilities:

• Design and build high-performance, reusable, and reliable Salesforce solutions.
• Identify business processes that can be improved by implementing Salesforce.
• Develop customized solutions within the Salesforce platform.
• Communicate with project managers, clients, and other developers to design cohesive project strategies and ensure effective collaboration.
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives.
• Conduct research into clients’ use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions.
• Lead business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations.
• Lead migration of functionality & data from 3rd party applications into Salesforce
• Develop strong client relationships by building trust, rapport, and positive working relationships with key sponsors, stakeholders, and team members.
• Remain current with leading-edge industry and technology drivers and innovations including the Salesforce product set.
• Manage discussions with various levels of customer’s business stakeholders.
• Identify and help build services offerings to support rapid time to value for Salesforce implementations.
• Liaise with Salesforce product teams to support client implementations.
• Maintain a target billable utilization aligned to the role.
• Validate solution components, lead customer walkthroughs, and provide guidance to the project manager for key issues/risks to the project.
• Work with internal and customer stakeholders to create prototypes, proof of concepts, and sample mockups as a means of eliciting and defining business requirements.
• Create and own user stories/business requirements document as an outcome of the requirements gathering sessions.
• Mentor a team of mid-level and junior developers

Qualifications we seek in you!

Minimum qualifications

· B.E or B.Tech or MCA

· Proven experience as a Solution Architect, with a strong understanding of Salesforce's platform.

· Must have experience in Service Cloud, Experience Cloud, Data Cloud

· Must have experience of integrating Salesforce with other 3rd party applications using middleware (MuleSoft), and REST/SOAP APIs

· Must have done at least solutioning with 2-3 large implementations individually or in lead capacity.

• Experience in CI/CD (Gearset, Copado, Jenkins), Git, VS Code, Oracle integrations

· Deep understanding of user-centered design methods and standard processes.

• Ability to thrive in a fast-paced, collaborative environment.

• Excellent problem-solving and communication skills.

• Attention to detail and a strong sense of aesthetics

Preferred qualifications

· Certifications in Salesforce/Product Owner

· Relevant Years of experience in Salesforce ecosystem

· Must be able to apply design thinking in the business processes

· Understand the business problem and convert the problem into value stream.

· Experience in migrating functionalities and data from 3rd party applications into Salesforce

· Excellent skills in persuasion and documentation using excel, word document, graphics etc.

· Expertise in any of the diagramming tools like draw.io, visio, lucidchart. Modelling tools knowledge is a must. Archimate is an additional advantage.

· DataModelling capability including creation or ERD.

• Familiarity with AWS/Azure for hybrid integrations
• Experience in HTML, CSS, JavaScript, Bootstrap

· Self-motivated and capable of taking decisions in ambiguous situations

Qualifications

Certifications

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Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.