{"id":1952578,"url":"https://alion.io/job/genpact-associate-sm-customer-success-5a-2","title":"Associate - S&M - Customer Success 5A","company":{"id":3547,"name":"Genpact","domain":"genpact.com","url":"https://alion.io/company/genpact","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":238,"ghost_share":0.05,"stale_share":0.559,"repost_share":0.101,"time_to_fill_p50_days":26,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"LinkedIn","optional":false},{"name":"YouTube","optional":false},{"name":"Salesforce","optional":true}],"status":"closed","first_seen_at":"2026-10-06T10:37:35Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-01T06:58:12Z","board_verified":false,"closed_at":"2026-11-01T06:58:12Z","days_open":25,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":25},"description":"Associate - S&M - Customer SuccessReady to turn bold ideas into real-world impact?\nAt Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.\nIf you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. \nGenpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.\nGet to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.\nJob Description -\nInviting applications for the role of the Sales Program Specialist - Process Associate - English - Hybrid Lisbon!\nOur Strategic Sales team is responsible for delivering on programs and processes that drive growth in our segment of advertisers. As a Strategic Sales Specialist you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption.\nResponsibilities:\nbecome and remain knowledgeable and passionate about leading social media products and community standards;\nhave strong interpersonal skills, verbal and written communication skills;\nprovide support through a variety of channels, including online chat, emails, instant messaging and phone calls;\ncollect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;\nact as a point of contact to provide consultative support on agencies and advertisers accounts;\ndrive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;\neducate advertisers on product usage, troubleshoot and resolve complex cases;\ncomplete the required tasks within the agreed turnaround times and standards of quality;\nhave good language requirements\ncomplete and pass all required training provided by the client;\nMinimum Qualifications:\nexperience in relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;\ncomfortable over the phone and navigating CRM systems;\nability to provide exceptional customer support;\nhave strong understanding of social media;\nPreferred Qualifications:\npreferably have experience working with social media monitoring;\npreferably have strong IT knowledge;\npreferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;\npreferably have experience working with small and medium-sized businesses;\npreferably have demonstrated success in driving revenue growth and exceeding sales targets; o preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service;\npreferably have completed sales or marketing certifications in digital marketing, social media marketing, etc\nWhat can we offer?\nAttractive salary;\nStable job offers - employment contract\nWork in a multicultural and diverse environment with employees from over 30 countries\nGenpact supports language courses, professional training and great career development opportunities\nFree access to our award-winning learning platform \nBenefits such as Private Medical Package, Meal Vouchers or Access to wellness programs\nWhy join Genpact? \nBe a transformation leader - Work at the cutting edge of AI, automation, and digital innovation \nMake an impact - Drive change for global enterprises and solve business challenges that matter \nAccelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities \nWork with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day \nThrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.\nQualifications -\nBachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertifications -\nCertified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Salesforce Certified Business Analyst - SalesforceSalesforceRequired Skills -\nBusiness Development, Commercial Sales, Contract Management, Customer Experience (CX), Customer Relationship Management (CRM), Customer Service, Sales Forecasting, Sales Performance Management (SPM), Sales SupportLanguage\nEnglish (Required)Language Proficiency -\nAdvanced - C1Additional Job Location -\nJob Type\nRegularMaster Skill List -\nS&M - Customer SuccessRemote Type -\nHybridWork Shift -\nStandard (Portugal)Why join Genpact?\nLead AI-powered transformation - Drive innovation and solve real-world business challenges that matter\nMake an impact - Help global enterprises solve business challenges that matter \nAccelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead\nWork with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day \nThrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. 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