{"id":448432,"url":"https://alion.io/job/genpact-customer-service-representative","title":"Customer Service Representative","company":{"id":3547,"name":"Genpact","domain":"genpact.com","url":"https://alion.io/company/genpact","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":238,"ghost_share":0.05,"stale_share":0.559,"repost_share":0.101,"time_to_fill_p50_days":26,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Muntinlupa, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":13500,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"LinkedIn","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-31T19:36:42Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"Sr. Associate - Customer Care - VoiceThis position is only open for External Referrals\nReady to turn bold ideas into real-world impact?\nAt Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.\nIf you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. \nGenpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.\nGet to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.\nJob Description -\nBuild skills for the future with Genpact! Be on it.\nJoin us as a Customer Service Representative\nDayshift\nCollege graduate\n24 months BPO experience\nPreferably with Mortgage experience\nAlabang, Muntinlupa City-onsite\nCustomer Interaction:\nHandle incoming customer queries via phone, email, chat, or social media.\nProvide accurate and timely information to customers regarding products, services, or policies.\nResolve customer complaints efficiently and escalate issues when necessary.\n Process Adherence:\nFollow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery.\nMaintain documentation and update customer records accurately in the CRM or relevant databases.\nIssue Resolution:\nAnalyze customer problems and provide appropriate solutions or alternatives.\nCoordinate with other departments like technical support, billing, or logistics for issue resolution.\nQuality Assurance:\nEnsure high-quality customer interactions by adhering to quality standards.\nParticipate in training sessions and continuously improve knowledge of products and processes.\nData Management:\nAccurately enter and maintain customer data.\nPrepare reports on customer feedback, issues, and service efficiency.\nCustomer Retention:\nIdentify opportunities to upsell or cross-sell products or services.\nFoster positive relationships with customers to enhance customer loyalty.\nFeedback and Improvement:\nGather customer feedback and relay it to relevant teams for product or process improvement.\nSuggest improvements in customer service processes based on customer interactions.\nQualifications -\nBachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - MarketingCertifications -\nCustomer Experience Certification (COPC) - COPC Inc.COPC Inc., Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human ResourcesRequired Skills -\nBanking Capital Markets, Customer Care, Customer Experience (CX), Customer Service, Data Analytics, Fraud Detection, Fraud Disputes, Sales, Technical SupportLanguage\nLanguage Proficiency -\nAdditional Job Location -\nJob Type\nRegularMaster Skill List -\nCustomer Care - VoiceRemote Type -\nWork Shift -\nWhy join Genpact?\nLead AI-powered transformation - Drive innovation and solve real-world business challenges that matter\nMake an impact - Help global enterprises solve business challenges that matter \nAccelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead\nWork with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day \nThrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. 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