{"id":3508662,"url":"https://alion.io/job/genpact-developer-application-development-5b-2","title":"Developer - Application Development 5B","company":{"id":3547,"name":"Genpact","domain":"genpact.com","url":"https://alion.io/company/genpact","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":238,"ghost_share":0.05,"stale_share":0.559,"repost_share":0.101,"time_to_fill_p50_days":26,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Backend","role_family":"Backend","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4500,"max_usd":12500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":43},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon S3","optional":false},{"name":"API Gateway","optional":false},{"name":"AWS","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"AWS Lambda","optional":false},{"name":"DynamoDB","optional":false},{"name":"IAM","optional":false},{"name":"LLM","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Rest API","optional":false},{"name":"Agile","optional":true},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"Greenplum","optional":true},{"name":"Ionic","optional":true},{"name":"JavaScript","optional":true},{"name":"Kubernetes","optional":true},{"name":"MS SQL","optional":true},{"name":"MySQL","optional":true},{"name":"Node JS","optional":true},{"name":"Oracle","optional":true},{"name":"Power Automate","optional":true},{"name":"Python","optional":true},{"name":"RAG","optional":true},{"name":"Scrum","optional":true},{"name":"SQL","optional":true},{"name":"SSIS","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-10-30T06:30:08Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T18:26:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Developer - Application DevelopmentReady to turn bold ideas into real-world impact?\nAt Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.\nIf you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. \nGenpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.\nGet to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.\nJob Description\nAmazon Connect & Agentic AI Engineer (AWS CCaaS)\nExperience: 1-3 Years\nWe are looking for an Amazon Connect & Agentic AI Engineer to support the development, configuration, enhancement, and production support of modern Contact Center as a Service (CCaaS) solutions. The candidate will work with Amazon Connect, AWS services, Generative AI, and Agentic AI capabilities to build and enhance customer and agent experiences.\nThe role involves working closely with senior engineers, project teams, and customers to implement contact center solutions, integrate AI capabilities, troubleshoot issues, and support production environments.\nKey Responsibilities\nConfigure and develop Amazon Connect contact flows, IVR, queues, prompts, and routing.\nSupport development and integration using AWS Lambda, API Gateway, DynamoDB/RDS, S3, and CloudWatch.\nAssist in implementing voice and chat contact center capabilities.\nSupport integration of Generative AI and Agentic AI capabilities into contact center solutions.\nWork with Amazon Bedrock, AI agents, prompts, knowledge bases, and LLM-based solutions under the guidance of senior engineers.\nAssist in developing AI-enabled use cases such as agent assistance, intelligent responses, customer self-service, summarization, and automated workflows.\nSupport integration of Amazon Connect with AWS AI services, APIs, CRM, and backend applications.\nTroubleshoot application, integration, and contact center issues and provide L1/L2 production support.\nMonitor applications, contact flows, Lambda functions, and AI integrations using Amazon CloudWatch.\nAssist with root cause analysis, issue investigation, testing, and resolution.\nSupport deployment and validation of Amazon Connect and AI changes across development, QA, and production environments.\nDocument technical configurations, issues, solutions, and implementation changes.\nCollaborate with senior engineers and customer teams to understand requirements and implement solutions.\nRequired Skills\n1-3 years of IT experience, preferably in AWS, Contact Center, Cloud, or application development.\nHands-on exposure to Amazon Connect and understanding of basic contact center concepts.\nWorking knowledge of AWS services such as Lambda, API Gateway, CloudWatch, S3, DynamoDB, and IAM.\nBasic understanding of Generative AI, LLMs, AI Agents, and Agentic AI concepts.\nExposure to Amazon Bedrock and prompt engineering is preferred.\nBasic understanding of REST APIs, JSON, and system integrations.\nGood troubleshooting, analytical, and communication skills.\nAbility to work collaboratively with senior engineers and follow established development and support processes.\nGood to Have\nExposure to Amazon Bedrock Agents / Agentic AI workflows.\nKnowledge of AWS Lex, Polly, Transcribe, and Contact Lens.\nExposure to RAG, Knowledge Bases, vector databases, or AI-powered search.\nExperience with Salesforce or other CRM integrations.\nBasic understanding of Terraform, CI/CD, and AWS deployment processes.\nAWS Cloud or Amazon Connect certification.\nExposure to Python, Node.js, or JavaScript.\nUnderstanding of Agile/Scrum development and production support environments.\nKey Focus Areas\nAmazon Connect | AWS | Contact Center | Generative AI | Agentic AI | Amazon Bedrock | Lambda | APIs | CloudWatch | CRM Integration | Production Support\nQualifications\nBachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software EngineeringCertifications\nAzure Solutions Architect Expert - MicrosoftMicrosoft, Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation), IBM Certified Application Developer -- Programming with IBM Enterprise PL/I - HuaweiHuawei, Microsoft Certified Power Platform - MicrosoftMicrosoft, Power Automate certifications - MicrosoftMicrosoftRequired Skills\nAgile Methodology, Collaboration Tools, Database Server, Design Thinking, Greenplum Database, Inclusion, Ionic Framework, Microsoft Power Business Intelligence (PBI), Microsoft SQL Developer, Microsoft SQL Server, Microsoft SQL Server Reporting Services, MySQL, Oracle Enterprise Resource Planning (ERP) Systems, Personal Effectiveness, PL/SQL (Programming Language), SQL Server Integration Services (SSIS), Stored ProceduresLanguage\nEnglish (Required)Language Proficiency -\nProficient - C2Additional Job Location -\nJob Type\nRegularMaster Skill List -\nApplication DevelopmentRemote Type -\nHybridWork Shift -\nFlex Time (India)Why join Genpact?\nLead AI-powered transformation - Drive innovation and solve real-world business challenges that matter\nMake an impact - Help global enterprises solve business challenges that matter \nAccelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead\nWork with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day \nThrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. 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