{"id":3349175,"url":"https://alion.io/job/genpact-engineer-service-desk-p-4a-2","title":"Engineer - Service Desk P 4A","company":{"id":3547,"name":"Genpact","domain":"genpact.com","url":"https://alion.io/company/genpact","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":123,"ghost_share":0.057,"stale_share":0.52,"repost_share":0.106,"time_to_fill_p50_days":33,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-27T18:05:46Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-04T22:10:22Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Engineer - Service Desk PReady to turn bold ideas into real-world impact?\nAt Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.\nIf you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. \nGenpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.\nGet to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.\nJob Description\n• Monitor and manage IT infrastructure to ensure uptime and performance;Troubleshoot hardware and software issues to identify root causes and implement solutions;\nPerform regular system maintenance tasks, such as updates, backups, and patches;\nCollaborate with cross-functional teams to implement new technologies and improve existing systems;\nCreate and maintain documentation for IT processes, procedures, and configurations;\nImplement and maintain security measures to protect systems and data from cyber threats;\nProvide technical support and assistance to end users on IT-related issues.\nMonitor and manage IT infrastructure to ensure uptime and performance;\nTroubleshoot hardware and software issues to identify root causes and implement solutions;\nPerform regular system maintenance tasks, such as updates, backups, and patches;\nCollaborate with cross-functional teams to implement new technologies and improve existing systems;\nCreate and maintain documentation for IT processes, procedures, and configurations;\nImplement and maintain security measures to protect systems and data from cyber threats;\n• Provide technical support and assistance to end users on IT-related issues.\nQualifications\nBachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network EngineeringCertifications\nCertified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy OnlineRequired Skills\nADM - APS & OTHERS, Agile Methodology, Application Maintenance, Applications Support, Cloud Applications, Collaboration Tools, Consolidation Management, Design Thinking, End User Computing, Enterprise Resource Planning (ERP), Executive Presence, Human Resources (HR), Inclusion, Personal Effectiveness, StorytellingLanguage\nEnglish (Required)Language Proficiency -\nProficient - C2Additional Job Location -\nJob Type\nRegularMaster Skill List -\nService Desk PRemote Type -\nHybridWork Shift -\nNight Job (India)Why join Genpact?\nLead AI-powered transformation - Drive innovation and solve real-world business challenges that matter\nMake an impact - Help global enterprises solve business challenges that matter \nAccelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead\nWork with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day \nThrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. 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