{"id":3763153,"url":"https://alion.io/job/genpact-lead-analyst-technical-writing-4c","title":"Lead Analyst - Technical Writing 4C","company":{"id":3547,"name":"Genpact","domain":"genpact.com","url":"https://alion.io/company/genpact","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":124,"ghost_share":0.056,"stale_share":0.548,"repost_share":0.097,"time_to_fill_p50_days":33,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Analytics","role_family":"Analytics","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-11-04T19:08:57Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-05T07:06:14Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Lead Technical WriterReady to turn bold ideas into real-world impact?\nAt Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.\nIf you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. \nGenpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.\nGet to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.\nJob Description\n• Research, collect source data, and interview appropriate personnel to compose text for technical literature, which meets customer’s standards and procedures.Create, edit, and maintain technical user and service publications that accurately and effectively support the product release requirements in various output formats (pdf, online help, CD, USB etc.)\nDevelop content using a content managements system and xml authoring tool\nTrack and fix content defects\nCreate documentation methodologies, frameworks, and workflow diagrams\nCoordinate review of all assigned writing projects to ensure thorough documentation\nProvide input on other technical writing projects by critiquing, editing, and proofreading manuscripts prepared by others\nComplete writing assignments on-time and within budget according to departmental and industry standards\nAssist and/or analyze project requirements to determine types or publications needed and develop project plans and timelines\nContribute to the development and expansion of the department and its offerings\nSuccessfully work with and communicate with global teams\nAssists and develops graphic and illustrations used in user and service documentation\nDevelop and implement content strategies aligned with business goals;\nLead content creation, curation, and distribution efforts across digital channels;\nAnalyze content performance metrics and provide insights and recommendations for optimization;\nCollaborate with cross-functional teams to ensure content quality, consistency, and alignment with brand guidelines;\n• Stay abreast of industry trends and best practices in content management and recommend innovative solutions to enhance content effectiveness.\nQualifications\nBachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertifications\nHubSpot Content Marketing Certification - HubSpot Academy, IBM Certified Solution Designer - IBM Rational Manual Tester - RomtrainingRequired Skills\nAgile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, People Leadership, Personal Effectiveness, Risk Management, Storytelling, Technical WritingLanguage\nEnglishLanguage Proficiency -\nProficient - C2Additional Job Location -\nJob Type\nRegularMaster Skill List -\nProduct EngineeringRemote Type -\nRemoteWork Shift -\nDay Job (Mexico)Why join Genpact?\nLead AI-powered transformation - Drive innovation and solve real-world business challenges that matter\nMake an impact - Help global enterprises solve business challenges that matter \nAccelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead\nWork with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day \nThrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.","description_format":"text","description_chars":5217,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-11-04T19:08:57Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:7","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/genpact-lead-analyst-technical-writing-4c","json_url":"https://alion.io/job/genpact-lead-analyst-technical-writing-4c.json","meta":{"generated_at":"2026-11-05T07:49:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9847,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3547},"rest":"https://alion.io/mcp/rest/get_company?id=3547"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenpact-lead-analyst-technical-writing-4c"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenpact-lead-analyst-technical-writing-4c"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenpact-lead-analyst-technical-writing-4c"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genpact-lead-analyst-technical-writing-4c\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenpact-lead-analyst-technical-writing-4c"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3763153}},{"tool":"search_jobs","arguments":{"company":"genpact.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3763153},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}