Lead Business Analyst 4D

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Senior Principal Consultant, Business Analyst SFDC

In this role you will be responsible for simplifying complex IT Systems solutions for customers in all industries, understanding how to structure a process capture and process improvement initiative and how to facilitate the client through a pragmatic decision-making process.

Responsibilities

• Analyzing and capturing requirements, documenting and relaying those to the Technology team members.

• Modelling business processes and identifying opportunities for process improvements.

• Identifying issues, risks and benefits from existing (as-is) and proposed (to-be) solutions and outlining their impact on business.

• Writing concepts, functional design, user stories and acceptance criteria, use cases and business process design/requirement documents.

• Being involved in implementation, training, and testing of the solutions

• Supporting business transition and helping to establish change.

• Building relationships with customers at ground level and mid management level, to help manage the account, with support from the Program/Implementation Manager/Lead.

Qualifications we seek in you!

Minimum Qualifications

• Experience in one or more domain areas: Banking (Remediation process would be a plus), F&A, supply chain etc.

• Experience in Operational excellence related projects.

• Must have experience in writing the functional design documents and user stories for agile development projects.

• Experience in leading requirements gathering workshops and business analysis for relevant years in agile projects.

• Experience in complicated software projects.

• Digital know-how, well versed with Genpact digital tools

Preferred Qualifications/ Skills

• Effective stakeholder management

• Critical thinker, problem solving attitude

• Fast and independent decision maker

• Excellent documentation and writing skills

• Good listener and communicator

• Confident presenter

Qualifications

Certifications

Required Skills

Language

Language Proficiency -

Additional Job Location -

Job Type

Master Skill List -

Remote Type -

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Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.