{"id":173417,"url":"https://alion.io/job/genpact-lead-engineer-application-support-4c-2","title":"Lead Engineer - Application Support 4C","company":{"id":3547,"name":"Genpact","domain":"genpact.com","url":"https://alion.io/company/genpact","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":207,"ghost_share":0.058,"stale_share":0.546,"repost_share":0.116,"time_to_fill_p50_days":25,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":113000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":107},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Scrum","optional":false},{"name":"Unix","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-08-06T00:00:00Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-10-28T16:23:34Z","board_verified":true,"closed_at":null,"days_open":83,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":83},"description":"Lead Engineer - Application SupportReady to turn bold ideas into real-world impact?\nAt Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.\nIf you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. \nGenpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.\nGet to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.\nJob Description\nThis role is responsible for driving the ongoing evolution of Client’ commercial (procurement) contracting capabilities by securing, automating, and governing the enterprise implementation of Ironclad, the low-code/no-code enterprise CLM platform. We are seeking an experienced Ironclad configuration consultant to ensure that Ironclad CLM workflows, integrations, data flows, and configurations meet the highest standards of security, compliance, and operational efficiency. Responsibilities include design, configuration, development, integration, security, automation, and operational support of the organization’s IroncladContract Lifecycle Management (CLM) platform. This role partners closely with Legal, Procurement, Compliance, Security, Product, Architecture, and Technology teams to deliver scalable, secure, and efficient contract management solutions that support enterprise business operations and digital transformation initiatives.\nIronclad Platform Development & Management\nDesign, develop, configure, and automate solutions within the Ironclad CLM platform to create efficient digital contracting experiences.\nBuild and maintain advanced workflows, approval processes, contract templates, clause libraries, and dynamic business rules.\nOversee system administration, including user roles, security permissions, release schedules, and environment updates.\nManage the migration of legacy contracts into the Ironclad repository while ensuring data integrity.\nOwn platform governance, monitoring, incident management, and change control to ensure high availability and reliability.\nLeverage process intelligence, analytics and AI-driven features (Ironclad AI Assist, clause extraction, risk scoring) where applicable. to implement end-to-end capabilities across source to contract processes.\nStakeholder Collaboration & Project Management\nManage and report on the progress of assigned development and operational tasks. \nParticipate in agile ceremonies, including backlog refinement, sprint planning, and release coordination.\nStay current on emerging technologies and trends in the Source-to-Contract space.\nQuality Assurance & Support\nProvide production support and troubleshoot issues related to the Ironclad platform and its integrations.\nDevelop and execute testing plans, including unit, integration, and user acceptance testing.\nCreate and maintain technical documentation, configuration guides, operational procedures, and cross-team training on CLM functionality.\nIdentify opportunities and Monitor system performance, workflow adoption, and data quality to drive continuous improvement in workflows, usability, and support processes.\nSupport vulnerability remediation, risk assessments, and incident response activities.\nEnsure compliance with data governance, retention, and privacy policies.\nBachelor's degree in IT or relevant field\nExperience with Ironclad platform certifications or advanced administration capabilities.\nExperience with SaaS governance, cloud security, and enterprise integration architecture.\nFamiliarity with legal operations, procurement workflows, or contract management processes.\nKnowledge of compliance frameworks and audit requirements.\nRelevant experience in contract lifecycle management tools, ideally Ironclad, or SaaS platform development\nHands-on experience with Ironclad or similar CLM tools\nStrong understanding of procurement processes, orchestration platforms, and enterprise technology ecosystems.\nExperience supporting SaaS platforms and cloud-based enterprise applications.\nExperience working within Agile or Product Model delivery organizations.\nExperience collaborating with Legal, Procurement, Compliance, or Security stakeholders preferred.\nStrong understanding of Agile methodologies and experience working in Scrum teams.\nSolid knowledge of security best practices, compliance frameworks, and non-functional requirements.\nExcellent problem-solving skills, with a proactive approach to identifying and resolving issues.\nStrong communication and collaboration skills, with the ability to work effectively in cross-functional teams.\nAbility to produce accurate work under pressure with frequent deadlines\nStrong troubleshooting, analytical, and problem-solving skills.\nAbility to manage multiple priorities and complex technical initiatives.\nQualifications\nBachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software EngineeringCertifications\nAWS Certified Cloud Practitioner - PluralsightPluralsight, AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), ITIL Foundation - AxelosAxelos, STI Certified Call Center Professional (CCCP) - CornerstoneCornerstone, VMware Certified Professional (VCP) - VmwareVmwareRequired Skills\nAgile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, People Leadership, Personal Effectiveness, Process Automations, Release Management, Risk Management, Robotic Process Automation, Storytelling, Technical Support, Unix Shell ScriptingLanguage\nEnglishLanguage Proficiency -\nProficient - C2Additional Job Location -\nJob Type\nRegularMaster Skill List -\nApplication SupportRemote Type -\nOfficeWork Shift -\nFlex Time (India)Why join Genpact?\nLead AI-powered transformation - Drive innovation and solve real-world business challenges that matter\nMake an impact - Help global enterprises solve business challenges that matter \nAccelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead\nWork with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day \nThrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. 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