{"id":172608,"url":"https://alion.io/job/genpact-manager-application-support-n-4d","title":"Manager - Application Support N 4D","company":{"id":3547,"name":"Genpact","domain":"genpact.com","url":"https://alion.io/company/genpact","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":221,"ghost_share":0.054,"stale_share":0.552,"repost_share":0.109,"time_to_fill_p50_days":25,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":13500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Agile","optional":true},{"name":"Java","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Oracle ERP","optional":true}],"status":"live","first_seen_at":"2026-08-10T00:00:00Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-10-29T20:38:51Z","board_verified":true,"closed_at":null,"days_open":80,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":80},"description":"Manager - Application Support NReady to turn bold ideas into real-world impact?\nAt Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.\nIf you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. \nGenpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.\nGet to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.\nJob Description\nAPPLICATION Support SPECIALIST\nREPORTS TO: Director, Integrated Technology Solutions & Support\nSummary\nThe Application Support Specialist position is responsible for providing support for both domestic and international users of the Hines financial systems. The candidate will act as the first phase of support. Awareness of the Hines business verticals and partnering with networking and infrastructure teams to support users holistically are key components to success.\nThis position is a member of the Application Support Team reporting directly to the Director, Integrated Technology Solutions and Support.\nResponsibilities\nProvide end-user support for both domestic and international users of the Hines financial systems, assisting with application-related challenges.\nCommunicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.\nSupport end users on financial system functionality around Lease Management, General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, ASC 842 (FASB), and multi-currency.\nAssist with end-user training curricula and training materials.\nCollaborate with Information Technology to develop goals, objectives, and priorities for Hines financial systems to ensure that the needs of internal clients are met.\nAnticipate, research, report, and act on processes to improve and maintain system consistency and enhance the end-user experience.\nExperience\nThree years of related experience.\nTwo years of accounting experience.\nExperience working in a team-oriented, collaborative environment.\nPreferred Qualifications\nKnowledge of multifamily ERP systems such as Entrata and Yardi.\nFamiliarity with commercial real estate financial processes.\nExperience with retail accounting, percentage rent, and sales overage calculations.\nEducation\nBachelor’s degree or equivalent experience.\nSkills and Certifications\nExcellent communication skills and a proactive, customer-focused approach to support.\nMaintain a calm demeanor.\nAbility to multitask.\nCompose training materials, business letters, summaries, and reports.\nSpeak before an audience with confidence, using appropriate communication skills and style.\nDemonstrate strong initiative and a customer service orientation.\nExchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.\nPerform numerical and financial calculations.\nAnalyze and interpret several types of data in order to draw conclusions and solve problems.\nDemonstrate proficiency in JD Edwards EnterpriseOne (specifically Lease Management, General Ledger, Accounts Payable, Accounts Receivable, and multi-currency).\nDemonstrate proficiency in Microsoft Office.\nAbility to work flexible schedules outside normal business hours when required.\nQualifications\nBachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software EngineeringCertifications\nOracle Certified Associate, Java SE Programmer (OCA) - OracleOracleRequired Skills\nAgile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, StorytellingLanguage\nEnglish (Required)Language Proficiency -\nProficient - C2Additional Job Location -\nJob Type\nRegularMaster Skill List -\nApplication Support NRemote Type -\nOfficeWork Shift -\nDay Job (India)Why join Genpact?\nLead AI-powered transformation - Drive innovation and solve real-world business challenges that matter\nMake an impact - Help global enterprises solve business challenges that matter \nAccelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead\nWork with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day \nThrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.","description_format":"text","description_chars":6351,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-08-30T02:34:32Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.379,"p_room":0.28,"age_days":80,"expected_fill_days":25,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/genpact-manager-application-support-n-4d","json_url":"https://alion.io/job/genpact-manager-application-support-n-4d.json","meta":{"generated_at":"2026-10-29T21:08:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31392,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3547},"rest":"https://alion.io/mcp/rest/get_company?id=3547"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenpact-manager-application-support-n-4d"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenpact-manager-application-support-n-4d"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenpact-manager-application-support-n-4d"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genpact-manager-application-support-n-4d\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenpact-manager-application-support-n-4d"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":172608}},{"tool":"search_jobs","arguments":{"company":"genpact.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":172608},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}