{"id":2226451,"url":"https://alion.io/job/genpact-scrum-master-4c-6","title":"Scrum Master 4C","company":{"id":3547,"name":"Genpact","domain":"genpact.com","url":"https://alion.io/company/genpact","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":163,"ghost_share":0.012,"stale_share":0.491,"repost_share":0.123,"time_to_fill_p50_days":28,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Edge AI","optional":false},{"name":"Jira","optional":false},{"name":"Kanban","optional":false},{"name":"Scrum","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T21:47:39Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Scrum MasterReady to turn bold ideas into real-world impact?\nAt Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.\nIf you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. \nGenpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.\nGet to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.\nJob Description\nThe Scrum Master is responsible for facilitating agile delivery execution for one or more application product teams within the Commercial Product Model organization (product lines include: supplier management, data, analytics and orchestration, procure to pay, and source to contract). This role partners closely with Product Owners, Tech teams, Architecture, Quality Assurance, and business stakeholders to enable efficient and predictable delivery of application enhancements, operational support, and transformation initiatives.\nThe Scrum Master serves as a servant leader and agile coach, helping teams adopt and mature agile practices while driving accountability, transparency, collaboration, and continuous improvement. The role is responsible for managing agile delivery routines, maintaining delivery plans and team metrics, supporting backlog health, removing impediments, and ensuring alignment between delivery execution and business priorities.\nAgile Team Facilitation\nFacilitate agile ceremonies including daily standups, sprint planning, backlog refinement, sprint reviews, retrospectives, and release planning.\nEnsure teams follow agile principles, delivery standards, and organizational governance practices.\nPromote collaboration, accountability, and transparency across product and technology teams.\nCoach teams on agile best practices and continuous improvement methodologies.\nFoster a culture of ownership, adaptability, and high performance.\nAgile Team Facilitation\nFacilitate agile ceremonies including daily standups, sprint planning, backlog refinement, sprint reviews, retrospectives, and release planning.\nEnsure teams follow agile principles, delivery standards, and organizational governance practices.\nPromote collaboration, accountability, and transparency across product and technology teams.\nCoach teams on agile best practices and continuous improvement methodologies.\nFoster a culture of ownership, adaptability, and high performance.\n⸻\nDelivery Execution & Coordination\nManage and maintain sprint plans, release plans, project timelines, and delivery tracking artifacts.\nPartner with Product Owners to ensure the product backlog is prioritized, refined, and ready for execution.\nMonitor team capacity, sprint progress, dependencies, risks, and impediments.\nCoordinate cross-functional activities required to support delivery execution.\nEscalate delivery risks, blockers, or resource constraints appropriately.\nEnsure alignment between delivery commitments and organizational priorities.\nSupport program board and steer co content preparation.\nManage financial forecasts and actuals for projects in partnership with budget analysts.\n⸻\nDemand, Backlog & Planning Management\nSupport Product Owners in backlog management, prioritization, and work intake processes.\nHelp define and maintain clear user stories, acceptance criteria, and sprint objectives.\nFacilitate dependency management across teams and shared services.\nAssist with roadmap planning and release coordination activities.\nEnsure work is properly estimated, tracked, and reported.\nSupport product owners on demand intake processes including updates in SNOW.\n⸻\nMetrics, Reporting & Governance\nTrack and report agile delivery metrics including velocity, sprint progress, throughput, release readiness, and delivery predictability.\nMaintain accurate reporting and documentation within agile management tools such as Jira or Azure DevOps and IT portfolio management tools like SNOW.\nSupport governance and status reporting processes for leadership and stakeholders.\nContribute to continuous improvement through metric analysis and retrospective outcomes.\nEnsure compliance with organizational delivery standards and operational processes.\n⸻\nContinuous Improvement\nIdentify opportunities to improve delivery effectiveness, team collaboration, and operational efficiency.\nDrive action planning from retrospectives and lessons learned activities.\nSupport implementation of new agile tools, templates, and delivery practices.\nEncourage innovation and adoption of process improvements across teams.\nHelp mature agile capabilities within the product organization.\n⸻\nStakeholder Partnership\nPartner with Product Owners, Product Line Owners, Engineering, Testing, and Operations teams to support successful delivery outcomes.\nCommunicate delivery progress, risks, and dependencies to stakeholders and leadership.\nFacilitate alignment between technical teams and business priorities.\nBuild strong working relationships across cross-functional teams.\nExperience supporting agile software development and application delivery teams.\nExperience managing agile ceremonies, sprint planning, and backlog coordination.\nExperience working with Product Owners and cross-functional technology teams.\nFamiliarity with application development lifecycle, testing, and release management processes.\nExperience supporting enterprise application or digital transformation initiatives.\nStrong understanding of Agile, Scrum, Kanban, and iterative delivery methodologies.\nStrong organizational, facilitation, and coordination skills.\nAbility to manage competing priorities in a fast-paced environment.\nStrong communication and stakeholder management skills.\nAnalytical mindset with ability to identify trends, risks, and improvement opportunities.\nAbility to facilitate problem-solving and drive issue resolution.\nQualifications\nBachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertifications\nProject Management Professional - Project Management Institute (PMI)Project Management Institute (PMI)Required Skills\nAgile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, People Leadership, Personal Effectiveness, Project Management, Risk Management, Scaled Agile Framework (SAFe), StorytellingLanguage\nEnglishLanguage Proficiency -\nProficient - C2Additional Job Location -\nJob Type\nRegularMaster Skill List -\nTechnology Delivery ManagementRemote Type -\nOfficeWork Shift -\nFlex Time (India)Why join Genpact?\nLead AI-powered transformation - Drive innovation and solve real-world business challenges that matter\nMake an impact - Help global enterprises solve business challenges that matter \nAccelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead\nWork with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day \nThrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. 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