{"id":1142662,"url":"https://alion.io/job/genpact-service-delivery-leader-fa-ap-3-4","title":"Service Delivery Leader - F&A - AP 3","company":{"id":3547,"name":"Genpact","domain":"genpact.com","url":"https://alion.io/company/genpact","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":70,"ghost_share":0,"stale_share":0,"repost_share":0.2,"time_to_fill_p50_days":27,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Edge AI","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Oracle","optional":false}],"status":"live","first_seen_at":"2026-09-23T13:03:25Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T13:03:14Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Service Delivery Leader - F&A - APReady to turn bold ideas into real-world impact?\nAt Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.\nIf you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. \nGenpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.\nGet to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.\nJob Description\nLead large teams, groom, and enable career progression while encouraging Genpact culture (CI2). Achieve /exceed retention targets.Lead the delivery of outsourced services F&A: AP to ensure customer happiness and increased revenue through client up-sell\nEnsure all month-end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable.\nHandling internal & External Audits: Support Ops Compliance / Surveillance teams to ensure zero audit observations and findings. Extensively involved in building MAPs Management action plans wherever required and applicable. This needs outstanding governance in checking for policy and practice adherence\nReview the team's day to day activities, including but not limited to invoice processing, payments, helpdesk, GRIR, vendor reconciliations audit requests, analysis and other requests pertaining to the accounts payable process\nYou should partner with your global teams to set up and monitor vendor master file, Payments, T&E Processing and Audits, External Regulatory reporting (Eg 1099,\nDADS2 etc.), Helpdesk, Statement Auditing, Escheatment Function, VAT and Other Special Processes.\nTake the lead in working with digital teams on introducing breakthrough technology solutions into operations, especially RPA, End to solutions based on AI,\nRun operations to achieve/exceed P&L expectations, Understand and execute the efficiency of resources and the right level of skill.\nBe responsible for NPS and experience of clients and internal stake holders\nRespond to customer requests from legal, internal/external audit or business units, assisting with management response and resolution for in scope areas of responsibility\nDemonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda\nImplement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.\nAbility to understand benchmarks and drive standardization and simplification in COE models. Ability to drive large scale impact both for value and efficienct\nCollaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization. Should be able to work with the customer independently and carve out the desired scope / solution.\nWork closely with client CXO’s and process owners, Genpact operating teams and global relationship managers for key accounts\nDevelop a strategy for winning and transitioning new deals while running and growing the existing relationships\nBe responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding, and enabling robust transitions, delivering ongoing client happiness through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability\nOwn the way in implementing new technologies in operations and display a strong executive presence\nQualifications\nBachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - FinanceCertifications\nAccounts Payable Certification - F-TecF-Tec, Certified Management Accountant (CMA) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI), Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt SzolnokRequired Skills\nAccounting, Accounting, Accounts Payable Process, Banking Capital Markets, Business Process Management (BPM), Cora APFlow, Data Literacy, Data Visualization, Digital Business Strategy, End User Computing, Expense Audit, Generative AI, Help Desk Support, Insight Generation, Internal Auditing, Invoice Payments, Lean Six Sigma (LSS), Microsoft Office, Monthly Close Process, Oracle Database, Regulatory Reporting, Retail Banking Products, Retail Industry, RPA Design and CM Principles, SAP ERP Central Component (SAP ECC) {+ 2 more}Language\nEnglish (Required)Language Proficiency -\nProficient - C2Additional Job Location -\nJob Type\nRegularMaster Skill List -\nF&A - APRemote Type -\nHybridWork Shift -\nDay Job (India)Why join Genpact?\nLead AI-powered transformation - Drive innovation and solve real-world business challenges that matter\nMake an impact - Help global enterprises solve business challenges that matter \nAccelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead\nWork with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day \nThrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.","description_format":"text","description_chars":7028,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-23T13:03:25Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:5","agency","win:early","comp:brand"],"computed_at":"2026-09-23T18:09:22Z"},"pay":null,"html_url":"https://alion.io/job/genpact-service-delivery-leader-fa-ap-3-4","json_url":"https://alion.io/job/genpact-service-delivery-leader-fa-ap-3-4.json","meta":{"generated_at":"2026-09-23T18:09:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}