{"id":1941983,"url":"https://alion.io/job/genpact-sr-engineer-operations-support-4b-4","title":"Sr. Engineer - Operations Support 4B","company":{"id":3547,"name":"Genpact","domain":"genpact.com","url":"https://alion.io/company/genpact","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":157,"ghost_share":0.013,"stale_share":0.478,"repost_share":0.121,"time_to_fill_p50_days":28,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":19000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Edge AI","optional":false},{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false},{"name":"Oracle","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-06T03:48:01Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T03:35:27Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Sr. Engineer - Operations SupportReady to turn bold ideas into real-world impact?\nAt Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.\nIf you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. \nGenpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.\nGet to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.\nJob Description\n• Design and validate processesPlan and implement training programs and track the progress on the same\nSupport functional teams on proactive processes, project initiatives, integration support and Data integrity\nIdentify training needs according to needs\nConnect with vendors for external training programs\nProvide recommendations to management for operational improvements based on analytical findings.\nDevelop system and domain expertise and participate as a team member on projects\nRepresent the team on various projects and corporate initiatives.\n“Own” and “Drive” all activities essential for business analysis with strong communication skills\nCollaborate with multiple stakeholders across various domains to explain, clarify, elaborate, and finalize training requirements\nBring Industry best practices to ensure operational stability\nDrive Service improvement projects across in partnership with internal and partner teams\nEngage with various groups to deliver their business requirements\nGather, analyze, and provide executive summary level data view for upper-level management\nQualification we seek in you!\nProvide advanced technical support for troubleshooting and resolving application-related incidents;\nCollaborate with cross-functional teams to ensure timely resolution of issues and minimize downtime;\nPerform regular application maintenance tasks, such as monitoring performance, applying patches, and upgrading software versions;\nDevelop and maintain technical documentation to enhance knowledge sharing and support future troubleshooting efforts;\n• Participate in the implementation of new applications, including testing, deployment, and post-implementation support.\nQualifications\nBachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertifications\nCertified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation), Certified Software Asset Manager (CSAM) - Pearson VUEPearson VUE, ITIL Foundation Certificate in IT Service Management - AxelosAxelos, ServiceNow Certified Application Developer - ServiceNowServiceNowRequired Skills\nAgile Methodology, Applications Support, Backup Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, Personal Effectiveness, Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management, Storytelling, Windows Deployment Services (WDS), Windows Server SupportLanguage\nEnglish (Required)Language Proficiency -\nProficient - C2Additional Job Location -\nJob Type\nRegularMaster Skill List -\nOperations SupportRemote Type -\nHybridWork Shift -\nDay Job (India)Why join Genpact?\nLead AI-powered transformation - Drive innovation and solve real-world business challenges that matter\nMake an impact - Help global enterprises solve business challenges that matter \nAccelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead\nWork with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day \nThrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.","description_format":"text","description_chars":5878,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Business Process Outsourcing (BPO)","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-06T03:48:01Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.894,"p_room":1,"age_days":6,"expected_fill_days":28,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/genpact-sr-engineer-operations-support-4b-4","json_url":"https://alion.io/job/genpact-sr-engineer-operations-support-4b-4.json","meta":{"generated_at":"2026-10-13T03:54:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6300,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3547},"rest":"https://alion.io/mcp/rest/get_company?id=3547"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenpact-sr-engineer-operations-support-4b-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenpact-sr-engineer-operations-support-4b-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenpact-sr-engineer-operations-support-4b-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genpact-sr-engineer-operations-support-4b-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenpact-sr-engineer-operations-support-4b-4"}]}