{"id":200742,"url":"https://alion.io/job/genpact-sr-network-administrator-n-4b-4","title":"Sr. Network Administrator N 4B","company":{"id":3547,"name":"Genpact","domain":"genpact.com","url":"https://alion.io/company/genpact","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":202,"ghost_share":0.054,"stale_share":0.53,"repost_share":0.114,"time_to_fill_p50_days":26,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":492},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Least Privilege","optional":false},{"name":"TCP/IP","optional":false},{"name":"Zero Trust","optional":false},{"name":"Agile","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"Maestro","optional":true},{"name":"Oracle","optional":true}],"status":"live","first_seen_at":"2026-09-04T11:37:01Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T15:11:48Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":52},"description":"Sr. Network Administrator NReady to turn bold ideas into real-world impact?\nAt Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.\nIf you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. \nGenpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.\nGet to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.\nJob Description\nSenior Analyst,\nEnterprise Network and Firewall\nServices\nNetwork operations | Firewall security | Incident response | Continuous improvement\nPOSITION SUMMARY\nThe Senior Analyst, Enterprise Network and Firewall Services is a senior technical individual contributor\nresponsible for operating, securing, supporting and continuously improving the organization's enterprise\nnetwork and firewall environment.\nThis role provides hands-on expertise across network connectivity, firewalls, Secure Access Service Edge\n(SASE), segmentation, remote access, routing, switching, wireless, cloud networking and network monitoring.\nThe Senior Analyst supports day-to-day operations, resolves complex incidents, implements approved\nchanges, remediates security risks and contributes to network modernization and cybersecurity initiatives.\nThe successful candidate will have strong enterprise networking and network-security experience, sound\noperational judgment and the ability to work effectively with cybersecurity, infrastructure, cloud, field\ntechnology, application and business teams. This role also provides technical guidance and mentorship to\nother analysts but does not have formal people-management responsibilities.\nKey Responsibilities\nNetwork and Firewall Operations\n- Support the day-to-day operation, maintenance, availability, performance and security of the enterprise network.\n- Administer and support technologies including:\n- Check Point firewalls and associated security services\n- Cato Networks Secure Access Service Edge\n- Zero Networks microsegmentation\n- Enterprise routing and switching\n- Wireless networking and network access control\n- Internet, WAN, data-centre, cloud, branch and remote-user connectivity\n- Secure remote access and zero-trust network access\n- Network monitoring, logging, observability and performance-management platforms\n- Monitor network health, availability, capacity, performance and security events.\n- Investigate and resolve network connectivity, latency, routing, firewall, wireless, remote-access and\napplication-communication issues.\n- Maintain firewall policies, network objects, access rules, security zones, routing configurations, VPNs and related controls.\n- Review and process firewall and network-access requests in accordance with security standards, least-privilege principles\nand change-management requirements.\n- Support network segmentation and microsegmentation controls across on-premises, cloud, branch and operational\ntechnology environments.\n- Maintain accurate device configurations, network records, diagrams, inventories and operational documentation.\n- Participate in scheduled maintenance, after-hours changes, incident response and on-call support as required.\nSENIOR ANALYST ENTERPRISE NETWORK AND FIREWALL SERVICES\nJob Description Page 2\nIncident, Problem and Escalation Management\n- Serve as an escalation point for complex network and firewall incidents.\n- Lead or support technical troubleshooting during service interruptions, cybersecurity events and high-priority business\nescalations.\n- Coordinate with internal teams, vendors, carriers and service providers to restore services and resolve technical issues.\n- Perform root-cause analysis and document findings, contributing factors, corrective actions and preventive\nrecommendations.\n- Identify recurring incidents and recommend technical, procedural, monitoring or automation-based improvements.\n- Escalate significant operational, security, capacity, lifecycle or resiliency risks to appropriate technical and management\nstakeholders.\n- Communicate incident status, technical findings, business impacts and recovery progress clearly to technical and\nnon-technical audiences.\n- Ensure operational follow-up actions are documented, assigned, tracked and completed.\nNetwork Security and Risk Management\n- Implement and maintain network-security controls that protect enterprise users, systems, applications, cloud environments\nand business locations.\n- Apply zero-trust, least-privilege, defence-in-depth and segmentation principles to network and firewall operations.\n- Partner with cybersecurity teams to investigate threats, review security events and remediate vulnerabilities or\nconfiguration risks.\n- Review firewall policies and network-access rules to identify obsolete, overly permissive, duplicate or unsupported\nconfigurations.\n- Support periodic firewall recertification, security-control validation, access reviews and configuration assessments.\n- Respond to vulnerability findings, audit observations, penetration-test results and security recommendations affecting the\nnetwork environment.\n- Ensure network changes follow established security standards, technical requirements and approval processes.\n- Support logging and monitoring requirements for firewalls, remote access, network infrastructure and security services.\n- Maintain awareness of current cybersecurity threats, vendor advisories, vulnerabilities and network-security practices.\nChange and Configuration Management\n- Plan, document, test, implement and validate network and firewall changes.\n- Develop implementation plans that include prerequisites, dependencies, testing, communication, risk assessment and\nrollback procedures.\n- Participate in change reviews and clearly communicate technical risks and potential business impacts.\n- Ensure configuration changes are completed according to approved designs, security standards and operational\nprocedures.\n- Validate services following changes and coordinate remediation or rollback when expected outcomes are not achieved.\n- Maintain configuration backups, standard templates, baseline configurations and version-controlled documentation.\n- Identify opportunities to standardize configurations and reduce unnecessary variation across the environment.\n- Support lifecycle activities, including upgrades, patches, migrations, hardware replacement and retirement of unsupported\ntechnologies.\nEngineering and Project Delivery\n- Participate in network, firewall, cloud, cybersecurity, infrastructure and business technology projects.\n- Translate approved architectures and high-level designs into detailed configurations, implementation plans and operational\nprocedures.\n- Configure and deploy network and security technologies in accordance with established standards.\n- Support new site deployments, cloud connectivity, application onboarding, network segmentation, data-centre initiatives\nand disaster-recovery capabilities.\n- Conduct technical testing and validation for new technologies, integrations, configurations and service improvements.\nSENIOR ANALYST ENTERPRISE NETWORK AND FIREWALL SERVICES\nJob Description Page 3\n- Identify technical dependencies, implementation risks, operational requirements and support considerations during project\nplanning.\n- Work with architects and engineering leads to ensure deployed solutions are secure, reliable, scalable, supportable and\nobservable.\n- Participate in proof-of-concept and pilot activities involving network and network-security technologies.\n- Ensure completed projects transition effectively into operational support.\nAutomation and Continuous Improvement\n- Identify repetitive operational activities that can be standardized or automated.\n- Develop or support automation using APIs, scripting, infrastructure as code, configuration-management tools and policy\nautomation.\n- Help expand network infrastructure-as-code capabilities across cloud and on-premises environments.\n- Improve monitoring, alerting, configuration validation, compliance reporting and operational visibility.\n- Develop reusable configuration templates, technical procedures, troubleshooting guides and implementation standards.\n- Contribute to the reduction of technical debt and the simplification of network and security operations.\n- Use operational data and incident trends to recommend improvements to reliability, performance, security and\nsupportability.\n- Maintain current knowledge of emerging networking, cloud, automation and cybersecurity technologies.\nDocumentation and Knowledge Sharing\n- Create and maintain network diagrams, configuration records, support procedures, troubleshooting guides and recovery\ndocumentation.\n- Ensure technical documentation accurately reflects the production environment.\n- Document significant technical decisions, operational risks, known issues and temporary workarounds.\n- Share knowledge and provide technical guidance to analysts, service-desk teams, field technology teams and other\nsupport groups.\n- Mentor less-experienced analysts and assist with the development of their technical and troubleshooting capabilities.\n- Contribute to operational readiness reviews and ensure support teams are prepared before new services enter production.\n- Participate in technical discussions and help teams reach clear, evidence-based decisions.\nStakeholder and Vendor Engagement\n- Build productive relationships with cybersecurity, infrastructure, cloud, identity, application, field technology and business\nteams.\n- Work with stakeholders to understand connectivity and security requirements and translate them into appropriate\ntechnical solutions.\n- Communicate technical requirements, constraints, risks, timelines and recommendations clearly.\n- Coordinate troubleshooting and service-restoration activities across multiple internal and external teams.\n- Work with technology vendors, carriers and managed-service providers to resolve incidents and deliver service\nimprovements.\n- Participate in product evaluations, vendor technical reviews and solution-validation activities.\n- Hold vendors accountable for meeting established technical, security, performance and support requirements.\nRequired Qualifications\n- Bachelor's degree in information technology, computer science, engineering, cybersecurity or a related discipline, or an\nequivalent combination of education and relevant professional experience.\n- At least five years of progressively responsible experience supporting enterprise networks, firewalls, network security or\nrelated infrastructure.\n- Strong experience with enterprise firewall administration, network-access policies, routing, switching, VPNs and network\ntroubleshooting.\n- Experience supporting complex, geographically distributed enterprise environments.\nSENIOR ANALYST ENTERPRISE NETWORK AND FIREWALL SERVICES\nJob Description Page 4\n- Strong understanding of TCP/IP, routing protocols, network segmentation, DNS, DHCP, NAT, VPNs, wireless networking and\napplication connectivity.\n- Understanding of cybersecurity principles, including zero trust, least privilege, defence in depth, segmentation, secure\nremote access and vulnerability 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