{"id":3791957,"url":"https://alion.io/job/genpact-sr-project-manager-4d-10","title":"Sr. Project Manager 4D","company":{"id":3547,"name":"Genpact","domain":"genpact.com","url":"https://alion.io/company/genpact","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":132,"ghost_share":0.045,"stale_share":0.568,"repost_share":0.083,"time_to_fill_p50_days":32,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"Copilot Studio","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false},{"name":"Agile","optional":true},{"name":"AWS","optional":true},{"name":"Azure AKS","optional":true},{"name":"ITIL","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-11-05T07:06:14Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T04:43:34Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Sr. Project Manager, Technology DeliveryReady to turn bold ideas into real-world impact?\nAt Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.\nIf you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. \nGenpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.\nGet to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.\nJob Description\nRequired Qualifications\nGood years’ experience in service delivery, product operations, IT operations, or digital platform management.\nExperience managing vendors and third-party technology providers.\nFamiliarity with chatbot, conversational AI, or generative AI solutions.\nStrong understanding of governance, compliance, and risk management principles.\nExperience with KPI reporting and executive communications.\nExcellent PowerPoint skills and comfortable presenting to leadership\nExcellent stakeholder management and organizational skills.\nExperience supporting and governing enterprise conversational AI platforms including KORE.ai, Microsoft Copilot Studio, and GenAI solutions.\nUnderstanding of chatbot testing methodologies including manual testing, regression testing, UAT coordination, conversation flow validation, and production verification.\nExperience working with cloud-hosted AI solutions and collaborating with infrastructure teams supporting Azure-based environments.\nFamiliarity with chatbot integrations across enterprise platforms, APIs, ServiceNow, Microsoft Teams, and business applications.\nUnderstanding of AI service monitoring, incident management, and operational support processes.\nKey Responsibilities\nOwn operational governance and service management for conversational AI platforms including KORE.ai, Microsoft Copilot, and chatbot solutions.\nCoordinate chatbot releases, production deployments, testing activities, and change management processes.\nReview and track manual testing, UAT results, and production validation activities with vendors and business teams.\nMonitor chatbot platform health, service KPIs, user adoption, and operational performance.\nPartner with cloud and infrastructure teams supporting Azure environments, application gateways, Kubernetes clusters, certificates, and platform security requirements.\nDrive continuous improvement initiatives, governance compliance, risk mitigation, and responsible AI practices.\nManage external vendors and ensure SLA adherence, quality delivery, and operational excellence.\nPreferred Qualifications\nExperience with Microsoft Copilot Studio, Azure AI, Power Platform, or enterprise chatbot platforms.\nITIL certification or service management experience.\nExperience in AI governance frameworks.\nKnowledge of privacy, security, and responsible AI practices.\nProgram or project management certification.\nExperience with KORE.ai XO Platform administration, bot lifecycle management, release governance, and vendor coordination.\nBasic knowledge of Microsoft Azure cloud services supporting AI platforms.\nFamiliarity with Azure Application Gateway, Load Balancers, Key Vault, App Services, Monitoring, and Application Insights.\nHigh-level understanding of containerized environments including Kubernetes (AKS) and cluster-based application hosting.\nExperience supporting AI platform upgrades, certificate renewals, security reviews, and production deployments.\nExposure to chatbot analytics, conversation design, knowledge management, and continuous improvement initiatives.\nNice to Have Certifications\nMicrosoft Azure AI Fundamentals (AI-900)\nKORE.ai Platform Certification (or equivalent Conversational AI Certification)\nAgile/Scrum Certification (Preferred)\nMicrosoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)\nITIL 4 Foundation\nMicrosoft Certified: Power Platform Fundamentals (PL-900)\nMicrosoft Certified: Azure AI Fundamentals (AI-900)\nIAPP AI Governance Professional (AIGP)\nQualifications\nBachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertifications\nAWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Required Skills\nAgile Methodology, AI Platforms, Azure Kubernetes Service (AKS), Business Application Support, Change Management, Client Relations, Collaboration Tools, Design Thinking, Digital Platforms, Executive Presence, Generative AI, Inclusion, Microsoft Azure Cloud Services, Modernizing Operations, Operations Support, People Leadership, Personal Effectiveness, Project Management, Risk Management, Scaled Agile Framework (SAFe), Service Monitoring, StorytellingLanguage\nEnglishLanguage Proficiency -\nProficient - C2Additional Job Location -\nJob Type\nRegularMaster Skill List -\nTechnology Delivery ManagementRemote Type -\nOfficeWork Shift -\nDay Job (India)Why join Genpact?\nLead AI-powered transformation - Drive innovation and solve real-world business challenges that matter\nMake an impact - Help global enterprises solve business challenges that matter \nAccelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead\nWork with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day \nThrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. 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