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Location
In office (Phoenix)
Seniority
Senior
Employment
Full-Time
Overview
Company
Impact
Profile match
Genpact is a professional services company that began in 1997 as a business process unit inside GE Capital in India, and was spun out as an independent firm in 2005. It runs finance and accounting, supply chain, procurement, risk and customer operations on behalf of large enterprises, combining offshore delivery with process reengineering and increasingly with automation rather than pure labour arbitrage. Headquartered in New York and listed on the New York Stock Exchange, the company employs well over a hundred thousand people, mostly in India, and has repositioned its offering around agentic AI embedded into the processes it already operates.
Sr. Project Manager

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Drive demand intake, business engagement, backlog management, prioritization, program governance, executive communications, adoption tracking, and value realization across the Conversational AI and Generative AI portfolio.

The role acts as the bridge between business stakeholders, the AI Product Lead, Technical Architect, and Security & Governance teams to ensure AI initiatives are aligned to business objectives, prioritized effectively, and delivered successfully.

Experience

  • Good years of Business Analysis, Product Management, or Program Management experience
  • Experience in requirement gathering- running workshops with senior stakeholders
  • Good years managing enterprise-scale digital transformation programs
  • Good years working on Conversational AI, Automation, Copilot, GenAI, or Intelligent Automation initiatives
  • Experience managing cross-functional stakeholders across Business, IT, Security, Compliance, and Operations
  • Proven experience managing AI demand pipelines, roadmaps, release planning, and prioritization processes
  • Experience presenting to senior leadership and executive committees

Business Analysis Certifications

Preferred

  • CBAP (Certified Business Analysis Professional)
  • PMI-PBA (Professional in Business Analysis)

AI Certifications

Highly Preferred

  • Microsoft Certified: Azure AI Fundamentals (AI-900)
  • Microsoft Certified: Azure AI Engineer Associate (AI-102)

Microsoft Applied Skills: Build Generative AI Solutions

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS)

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Project Management, Risk Management, Scaled Agile Framework (SAFe), Storytelling

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Technology Delivery Management

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?

  • Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
  • Make an impact - Help global enterprises solve business challenges that matter
  • Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
  • Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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