Sr. Specialist - Content Design 4C
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
· Content Development & Design
o Create engaging training materials, including eLearning modules, instructor-led training (ILT) guides, standard operating procedures (SOPs), job aids, and assessments.
o Develop content using various tools and software such as Articulate, Camtasia, Adobe Captivate, or similar platforms.
o Ensure training content adheres to instructional design principles and best practices.
· Collaboration with Stakeholders
o Work closely with SMEs, trainers, and leadership to gather information and identify training needs.
o Adapt technical or complex information into simple, clear, and impactful learning materials.
- Consult with stakeholders in context of project work to identify gaps, assess learning and training needs, and determine appropriate learning strategy.
· Instructional Strategies
o Implement innovative learning strategies, including gamification, microlearning, and interactive media.
o Design training solutions that cater to diverse learning styles and needs.
· Content Quality & Standards
o Maintain consistency in branding, tone, and instructional design standards across all training materials.
o Conduct reviews and quality assurance checks to ensure accuracy and effectiveness of content.
· Evaluation & Improvement
o Assess the effectiveness of training content through learner feedback, assessments, and performance metrics.
o Continuously improve and update training materials based on feedback, trends, and organizational changes.
· Project Lead
o Manage multiple content development projects simultaneously, ensuring deadlines are met without compromising quality.
o Provide regular updates on project progress to key stakeholders.
Minimum Qualifications
- Bachelor’s degree in education, English, or related subject
- Experience of at least 5 years in core instructional design
- Strong attention to detail
· Communication skills - ability to interact with clients, SMEs. team members of the project team
· Comprehension skills - ability to comprehend requirements and instructions clearly
· Visualization - ability to conceptualize graphics, animations, and page layouts for training content
· Knowledge and hands-on experience of:
o Microsoft Office (Word, PowerPoint, Excel)
o Articulate Storyline and Rise
o StrivR - virtual reality platform
o Content Development platforms such as Gooroo, HeyGen, Eleven Labs, Canva, Vimio, Apple Vision Pro, Adobe Express
o Google AI tools (Gemini, NotebookLM, etc.)
Preferred Qualifications/ Skills
- Masters in education, English, or related subject
- Working knowledge of learning management systems will be preferable.
Qualifications
Bachelors - Communication, Bachelors - Design, Bachelors - Graphic Design, Bachelors - Human Computer Interaction (HCI), Bachelors - Visual CommunicationCertifications
Certified Digital Marketing Professional - Digital Marketing InstituteDigital Marketing InstituteRequired Skills
Adobe Experience Manager (AEM), Adobe Illustrator, Adobe Photoshop, Content Management, Content Strategy, Design Systems, UI Design Development, User Experience (UX), User Interfaces (UI)Language
English (Required)Language Proficiency -
Proficient - C2Additional Job Location -
Job Type
RegularMaster Skill List -
Content DesignRemote Type -
OfficeWork Shift -
Variable (India)Why join Genpact?
- Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
- Make an impact - Help global enterprises solve business challenges that matter
- Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.