{"id":1168873,"url":"https://alion.io/job/genpact-sr-tech-lead-application-development-microsoft-n-4d-5","title":"Sr. Tech Lead - Application Development Microsoft N 4D","company":{"id":3547,"name":"Genpact","domain":"genpact.com","url":"https://alion.io/company/genpact","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":71,"ghost_share":0,"stale_share":0,"repost_share":0.197,"time_to_fill_p50_days":27,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":56000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":987},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"Databricks","optional":false},{"name":"Edge AI","optional":false},{"name":"ETL/ELT","optional":false},{"name":"GDPR","optional":false},{"name":"Java","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"Twilio","optional":false}],"status":"live","first_seen_at":"2026-09-24T05:56:35Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T16:03:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Sr. Tech Lead - Application Development Microsoft NReady to turn bold ideas into real-world impact?\nAt Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.\nIf you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. \nGenpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.\nGet to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.\nJob Description\nJob Description\nRole Summary\nIntegration Consultant responsible for designing, developing, and managing integrations between Dynamics 365 Customer Service / Contact Center and enterprise systems (ERP, telephony, data platforms), ensuring seamless omnichannel customer experience and real-time data flow.\nThis role is critical in enabling:\n360° customer view\nOmnichannel interaction continuity\nAI-driven automation and insights\nKey Responsibilities\n1. Integration Strategy & Design\nDefine integration architecture and patterns for D365 CE implementations:Real-time vs batch integrations\nEvent-driven architectures\n\nTranslate business requirements into:Integration workflows\nData exchange models\n\nAlign integration with contact center journeys (voice, chat, messaging)\nIntegration patterns and governance are explicitly a core responsibility in solution design for D365 CE contact center solutions\n2. Development of Integrations\nDesign and implement integrations using: Azure Logic Apps, Azure Functions, Service Bus, APIs (REST/SOAP)\nPower Platform connectors and custom connectors\n\nBuild integrations with:ERP systems (SAP, Finance systems)\nCRM / external applications\nData platforms (Data Lake, Databricks)\n\nIntegration development via Azure services and APIs is a core technical responsibility across D365 CE roles\n3. Contact Center & Omnichannel Integration (Critical)\nIntegrate D365 Contact Center with: Telephony / CTI systems (Genesys, Twilio, Azure Communication Services, etc.)\n\nEnable:Voice, chat, email, messaging interactions\nUnified routing and agent experience\n\nImplement:IVR integrations\nCustomer identity/authentication mechanisms\n\nContact center integration includes CTI, IVR, and omnichannel routing orchestration\n4. Data Integration & 360° Customer View\nDesign data flows for:Customer master data\nOrders, invoices, service history\n\nEnsure:Data synchronization between systems\nData integrity and consistency\n\nEnable unified customer context across channels\nEnterprise integration layer connects D365 with multiple systems (SAP, SFDC, data lake, etc.)\n5. Testing & Validation\nSupport:Integration testing (SIT)\nEnd-to-end process validation\n\nValidate:API responses and error handling\nData accuracy across systems\n\nTroubleshoot:Integration failures and latency issues\n\n6. Performance, Scalability & Monitoring\nEnsure:High availability of integrations\nLow latency for real-time customer interactions\n\nImplement:Monitoring and logging frameworks\n\nOptimize:Integration throughput and performance\n\n7. Security & Compliance\nImplement:Secure API interactions (OAuth, tokens)\nData privacy controls (masking, encryption)\n\nEnsure compliance with:GDPR and audit requirements (depending on geography)\n\n8. Collaboration & Delivery\nWork closely with:Solution architects\nFunctional consultants\nTechnical developers\n\nParticipate in:Design reviews\nSprint ceremonies (Agile delivery)\n\nDocument:Integration design documents\nData mapping and interface specifications\n\nQualifications & Experience\nExperience\nExtensive experience i n system integration / middleware / API development\nStrong experience in:Dynamics 365 CE integrations\nContact center / Omnichannel implementations\n\nExperience with:End-to-end CRM transformation programs\n\nTechnical Skills\nCore Integration Skills\nStrong experience in:APIs (REST/SOAP)\nMiddleware and messaging systems\n\nExpertise in: Azure Integration Services (Logic Apps, Functions, Service Bus)\n\nD365 & Platform Knowledge\nUnderstanding of:Dynamics 365 Customer Service\nDataverse\nPower Platform\n\nContact Center / Domain Knowledge\nExperience with:CTI / telephony integration\nOmnichannel for Customer Service\n\nUnderstanding of:Customer interaction flows\nAgent desktop integration\n\nData & Integration Architecture\nKnowledge of:Data modeling and mapping\nETL and real-time data pipelines\n\nFamiliarity with:Enterprise integration patterns\n\nCertifications (Preferred)\nMicrosoft:Azure Developer Associate (AZ-204)\nPower Platform Developer (PL-400)\nDynamics 365 Customer Service (MB-230)\n\nSoft Skills\nStrong problem-solving and troubleshooting skills\nStakeholder communication (technical + business)\nAbility to work in global / multi-system environments\nQualifications\nBachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software EngineeringCertifications\nAZ-204: Microsoft Azure Developer Associate - MicrosoftMicrosoft, BUILD - DIGITAL MARKETING - GenpactGenpact, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Microsoft Certified: Power Platform App Maker Associate - MicrosoftMicrosoft, Oracle Certified Professional, Java SE 8 Programmer I - OracleOracleRequired Skills\nMicrosoft Applications, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 ERP, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Finance and Operations, Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Project Operations, Microsoft Dynamics 365 SalesLanguage\nEnglish (Required)Language Proficiency -\nProficient - C2Additional Job Location -\nJob Type\nRegularMaster Skill List -\nApplication Development Microsoft NRemote Type -\nHybridWork Shift -\nVariable (India)Why join Genpact?\nLead AI-powered transformation - Drive innovation and solve real-world business challenges that matter\nMake an impact - Help global enterprises solve business challenges that matter \nAccelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead\nWork with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day \nThrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.","description_format":"text","description_chars":8144,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T05:56:35Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:1","agency","win:early","comp:brand"],"computed_at":"2026-09-24T17:31:54Z"},"pay":null,"html_url":"https://alion.io/job/genpact-sr-tech-lead-application-development-microsoft-n-4d-5","json_url":"https://alion.io/job/genpact-sr-tech-lead-application-development-microsoft-n-4d-5.json","meta":{"generated_at":"2026-09-24T17:31:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}