{"id":2918276,"url":"https://alion.io/job/genpact-tech-lead-application-support-s-4c","title":"Tech Lead - Application Support S 4C","company":{"id":3547,"name":"Genpact","domain":"genpact.com","url":"https://alion.io/company/genpact","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":238,"ghost_share":0.05,"stale_share":0.559,"repost_share":0.101,"time_to_fill_p50_days":26,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pristina, Kosovo"],"countries":["XK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":77000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2356},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ASP.NET Core","optional":false},{"name":"JavaScript","optional":false},{"name":"Node JS","optional":false},{"name":"PowerShell","optional":false},{"name":"React.js","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Agile","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Azure AKS","optional":true},{"name":"C#","optional":true},{"name":"Grafana","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true},{"name":"OpenAI","optional":true},{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-01T16:08:22Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Tech Lead - Application Support SReady to turn bold ideas into real-world impact?\nAt Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.\nIf you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. \nGenpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.\nGet to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.\nJob Description -\nReady to build the future with AI?\nAt Genpact, we don’t just keep up with technology-we set the pace. AI and digital innovation are\nredefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first\naccelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises\nwork smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our\nbreakthrough solutions tackle companies’ most complex challenges.\nIf you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI\nsolutions, and want to push the boundaries of what’s possible, this is your moment.\nGenpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value\nfor leading enterprises globally. Through our deep business knowledge, operational excellence, and\ncutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by\ncuriosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow,\ntoday. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.\nInviting applications for the role of Tech Lead - Application Support S 4C\nHelp our customers with issues and questions related to our product.\nResponsibilities\nBe part of a large corporate in a global environment\nWork Mon-Fri (2 choice days a week from home)\nTake on-call shifts during nights and weekends\nOwn highly technical escalations\nPerform detailed root cause analysis\nQualifications we seek in you!\nMinimum Qualifications\nBA in computer science or equivalent\nExperience in Tier3 support or professional services\nEnglish - excellent writing and conversational skills\nExperience with PowerShell and DevOps tools\nSQL scripting and DB maintenance\nExperience with HTML, CSS, JavaScript,Node JS, React\nExperience in programming, ASP.net would be an advantage\nExperience in system log analysis\nExperience with Windows servers and IIS\nExperience with cloud services\nRelevant years of experience in similar jobs\nPreferred Qualifications/ Skills\nExperience with Azure\nExperience with Azure Dev ops\nExperience with Azure Kubernetes and docker\nExperience with Grafana\nExperience with Web services and Oauth authentication\nExperience with Azure Open AI\nPersonal qualities:\nIf you relate to the following, then let’s talk:\nI’m a team player.\nI’m solution oriented with a “can do” attitude.\nI’m passionate about discovering how things work.\nI'm an autodidact who has the patience to learn via trial and error.\nWhy join Genpact?\nLead AI-first transformation - Build and scale AI solutions that redefine industries\nMake an\nimpact - Drive change for global enterprises and solve business challenges that matter\nAccelerate your career-Gain hands-on experience, world-class training, mentorship, and AI\ncertifications to advance your skills\nGrow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic,\nfast-moving workplace\nCommitted to ethical AI - Work in an environment where governance, transparency, and\nsecurity are at the core of everything we build\nThrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation\nof integrity and inclusion - allow your ideas to fuel progress\nCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the\nonly direction that matters: Up.\nLet’s build tomorrow together.\nGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to\nrace, color, religion or belief, sex, age, national origin, citizenship status, marital status,\nmilitary/veteran\nstatus, genetic information, sexual orientation, gender identity, physical or mental disability or any other\ncharacteristic protected by applicable laws. Genpact is committed to creating a dynamic work\nenvironment that values respect and integrity, customer focus, and innovation. Furthermore, please do\nnote that Genpact does not charge fees to process job applications and applicants are not required to\npay to participate in our hiring process in any other way. Examples of such scams include purchasing a\n'starter kit,' paying to apply, or purchasing equipment or training.\nQualifications -\nBachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software EngineeringCertifications -\nAWS Certified DevOps Engineer - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation)Required Skills -\nAgile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, People Leadership, Personal Effectiveness, Process Automations, Release Management, Risk Management, Robotic Process Automation, Storytelling, Technical Support, Unix Shell ScriptingLanguage\nEnglishLanguage Proficiency -\nAdvanced - C1Additional Job Location -\nJob Type\nRegularMaster Skill List -\nApplication Support SRemote Type -\nOfficeWork Shift -\nStandard (Kosovo)Why join Genpact?\nLead AI-powered transformation - Drive innovation and solve real-world business challenges that matter\nMake an impact - Help global enterprises solve business challenges that matter \nAccelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead\nWork with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day \nThrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. 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