Technical Associate - Application Support 5B

Technical Associate - Application Support

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities:

• Design, build and maintain data platform infrastructure on AWS & Databricks environment with automation tools such as Terraform, Code pipeline, Code Build and Jenkins.
• Leverage AI tools on development (such as AWS Bedrock, Agent Core.. etc) of Infrastructure-as-code
• Monitor & manage all aspects of system security, performance, storage, incidents, usage, backup and recovery - for databases, applications, and infrastructure on AWS
• Maintain and support Redshift Cluster and Schemas and business pipelines. Take ownership of the design, governance, performance tuning, capacity planning, data availability and operational aspects of the data solutions
• Use your coding skills across a number of languages (such as SQL, Python and/or Java) and develop appropriate instrumentation to collect metrics on system performance, cost, data ingress/egress /storage processes
• Work with information security and compliance teams in governing policies and procedures
• Have a clear understanding of building observability dashboards (such as Splunk, SignalFx, Grafana.. ect) for infra and Operational monitoring
• Coordinate infrastructure enhancements and maintenance with the system/network engineering teams
• Perform technology evaluations and testing to introduce new technologies to be adopted by the data platform team
• Participate in 24x7 on-call rotation to handle issues that occur outside of business hours
• Good years of experience with building and maintaining distributed and high-performance production environments in large-scale consumer enterprises.
• Development and deployment experience with most if not all of the following components of AWS in data space:
• Management - CloudWatch (Events/Logs), IAM, CloudTrail, EC2 Systems Manager and Splunk
• IaaS - EC2, VPC, EBS, ELB, KMS, SNS, Secrets Manager, S3 and Glacier
• Data Management - DMS, Redshift, RDS, EMR, Data Bricks, AWS Batch, Airflow Managed Service, Glue Services and Lambda
• CI/CD - Jenkins, AWS code pipeline, Code Build, Lambda
• Other - Server Migration, Storage Gateway, CDN
• Very good hands-on experience with development and deployment of above infrastructure with automation tools such as Terraform
• Strong Redshift database administration experience would be a plus
• Strong CS fundamentals, experience with one of the programming languages (Java, Python) and able to write pipelines for automation, metrics/data collection and system administration purposes
• Understanding automation and orchestration platforms such as Airflow/MWAA and AWS Step Functions.
• Ability to learn quickly and think outside of the box with excellent communication skills (written and oral).
• Bachelor's degree in computer science or equivalent.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Cisco Certified Network Associate (CCNA) - Netmetrix SolutionNetmetrix Solution, Oracle Certified Implementation Specialist (Oracle Cloud) - OracleOracle

Required Skills

Agile Methodology, Collaboration Tools, Design Thinking, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, Personal Effectiveness, Process Automations, Release Management, Robotic Process Automation, Technical Support, Unix Shell Scripting

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Application Support

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.