Technical Account Manager (TAM)
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Salary
≈ $23k – $61k per year (Estimated)
Location
In office (Nanjing)
Seniority
Junior · 1+ year exp
Confirmed on the employer's own hiring board on Oct 17, 2026. First seen by Alion on Jul 27, 2026. Genscript scores B on the Alion truth index.
Overview
Company
Impact
Profile match
公司治理 我们致力于保持高标准的公司治理，确保业务实践的透明度、责任和诚信。我们采用稳健的治理框架，旨在为利益相关者带来可持续增长和长期价值。 董事会 孟建革先生 执行董事, 董事会主席 张耀樑先生 独立非执行董事 潘九安先生 独立非执行董事 章方良博士 执行董事，共同创办人 John Quelch博士 独立非执行董事 朱力博士 执行董事 Ross Grossman博士 独立非执行董事 王烨女士 执行董事, 总裁，共同创办人 施晨阳博士 独立非执行董事 孟建革先生 执行董事, 董事会主席 孟建革先生为本公司执行董事、董事会主席及提名委员会主席，主要负责本集团的发展、定位及战略规划。…
Role Description:
Technical Account Manager serves as the primary technical source for supporting sales activities within responsible regions. Technical Account Managers take full responsibility of the daily operation of customer service function, which handles all initial inquiries from customers, dealers, and public regarding order placement, complaints, technical support, etc.
Key Responsibilities
- Take full charge of the daily operation of customer service function that handles all initial inquiries fromcustomers, dealers, and general public regarding order placement, complaints, technical support and etc.
- Provide primary technical advice to customers with practical information and tools; identify and interpretcustomers’ requirements, shaping these requirements to fit the business unit’s capabilities and communicatethese to customers
- Work closely with business unit Sales Account Managers, Production Managers and Senior Scientists as aconsultant to clients in technical matters and improve customer satisfaction
- Maintain professional and technical knowledge by attending educational workshops; reviewing professionalpublications; establishing personal networks; benchmarking state-of-the-art practices; participating inprofessional societies
- Attends trade/technical shows and gives technical presentations to customers
Qualifications
- Solid professional technical background, minimum Master Degree in relevant life science fields including but not limited to cell biology, immunology, and molecular biology
- Protein/ antibody background is preferred
- 1-2 years of commercial experience will be an advantage
- Ability to communicate fluently in both English and Chinese, verbally and in writing
- Good presentation skills with technical content
- Customer-focused, proactive/action-oriented
- Previous industry experience in a similar commercial role will be advantageous but is not essential
- Highly motivated individual with excellent communication, organization and time management skills
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