{"id":3845024,"url":"https://alion.io/job/gentex-customer-quality-engineer","title":"Customer Quality Engineer","company":{"id":85132,"name":"Gentex","domain":"gentex.com","url":"https://alion.io/company/gentex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Zeeland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T01:28:46Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Gentex, you’ll help create innovative technologies that improve how people live, travel, and stay connected. Join a company driven by quality products across an evolving range of industries.\nPOSITION OVERVIEW\nThe Customer Quality Engineer is the point of contact with our customers regarding quality-related matters and to help ensure our products meet our customers’ expectations.\nWHAT YOU’LL DO\nUtilize technical expertise to work with problem resolution teams, offer customer perspective, and communicate with the customer when quality issues arise.\nCommunicate customer expectations to the appropriate Gentex teams (lab/production/design).\nProvide pulse of assigned customer(s) back to the organization.\nSupport risk management during product development utilizing risk identification methods and Gentex’s Milestone process.\nPrepare and submit the required quality documentation to the customer for new product launches and post-launch changes.\nAssist to develop and maintain FMEAs and control documentation to effectively manage risk and meet customer expectations.\nMaintain a high level of awareness and knowledge of Gentex technologies (product standards/specifications and operational technologies/capabilities).\nOther duties as assigned.\nHOW YOU’LL DO IT\nAction oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.\nProblem solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution.\nManaging complexity - Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.\nQuality focus - Promoting and maintaining high standards of work, looking for ways to improve products and services, while encouraging coworkers to do so as well.\nBuilding collaborative relationships - Developing, maintaining, and strengthening partnerships with others inside or outside the organization.\nMaintain a high level of confidentiality, honesty and integrity with respect to company matters.\nComplying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace. \nWHAT TO BRING\nBachelor’s degree in Mechanical Engineering, Electrical Engineering, Quality or a related field or equivalent combination of education and relevant work experience.\n3+ years of relevant experience in a manufacturing, engineering, or quality environment.\nHigh ability to interact and influence customers using accurate overviews supported by detail.\nAbility to travel domestically and internationally, as necessary.\nAbility to accurately assess facts/situations in directing decision making process.\nAbility to understand and communicate engineering concepts, requirements, and processes.\nProficiency in Microsoft Office Suite.\nWHAT WILL HELP\nExperience working closely with operations teams.\nKnowledge of applicable industry standards.\nPractical insight into organizational processes.\nStrong service mindset towards operations and assigned teams.\n Gentex is an equal opportunity employer\nGentex extends equal employment opportunities to qualified applicants and employees regardless of an individual’s race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.\nAssistance\nGentex is committed to working with and providing reasonable accommodation to applicants with disabilities. 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