{"id":3855227,"url":"https://alion.io/job/gentiva-palliative-care-coordinator","title":"Palliative Care Coordinator","company":{"id":2353646,"name":"Gentiva","domain":"gentivahs.com","url":"https://alion.io/company/gentivahs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Northbrook, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true}],"status":"closed","first_seen_at":"2026-11-06T05:59:16Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T09:18:00Z","board_verified":false,"closed_at":"2026-11-08T09:18:00Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Overview\nExpand Access. Coordinate Care. Transform Lives in Palliative Care.\nWe’re looking for a dedicated Palliative Care Coordinator to join our team. In this role, you will coordinate and manage day-to-day business operations related to the administration of the palliative care department. Your responsibilities will include intake processing, billing support, medical record maintenance, and marketing efforts to ensure seamless patient care and operational efficiency.\nEssential Functions:\nCoordinate all daily operational activities of the palliative care department.\n\nProcess patient referrals by obtaining admission and insurance information to ensure timely and appropriate patient admission.\n\nDocument referral outcomes and follow up as needed; identify alternative resources when applicable.\n\nContact patients and families within one hour of referral during business hours and follow up on referrals received outside business hours the next business day.\n\nMaintain communication with pending patients, families, and referral sources; track progress of prospective patients and those not taken under care.\n\nCoordinate and optimize Nurse Practitioner scheduling with attention to geography to maximize time management and reduce costs.\n\nVerify insurance benefits, identify payer sources, and obtain authorizations as required.\n\nAssist staff with credentialing document submission and maintain credentialing logs.\n\nInform the palliative care team of patient acceptance and provide necessary insurance and admission details.\n\nManage clinical records functions ensuring compliance with state, federal regulations, and company policies.\n\nCoordinate information for interdisciplinary team meetings and other essential meetings.\n\nProvide timely, accurate information to Billing Department to facilitate billing and collections; assist with denial management and audits.\n\nBuild and maintain professional relationships with referral sources including Gentiva family of companies.\n\nServe as a resource for patients, families, and the community regarding palliative care services.\n\nMaintain high customer service standards, monitor satisfaction, and identify opportunities for service improvements.\n\nParticipate in quality assurance and performance improvement initiatives.\n\nImplement marketing and promotional initiatives as directed.\n\nAbout You\nSpecialized Knowledge/Skills:\nStrong medical terminology knowledge with a customer service focus.\n\nUnderstanding of insurance reimbursement processes.\n\nEffective data entry, problem-solving, and communication skills.\n\nAbility to handle occasional travel as required.\n\nEducation/Experience:\nHigh school diploma or equivalent required; college degree preferred.\n\nMinimum of three years’ experience in healthcare delivery or related business operations; experience with Part B billing preferred.\n\nProficient in computer applications and electronic medical records.\n\nLicenses/Certifications:\nLicensed Practical Nurse or Registered Nurse preferred but not required.\n\nTraining/Equipment:\nProficient in Microsoft Outlook, Word, and Excel.\n\nWe Offer\nBenefits for All Associates (Full-Time, Part-Time & Per Diem):\nCompetitive Pay\n401(k) with Company Match\nCareer Advancement Opportunities\nNational & Local Recognition Programs\nTeammate Assistance Fund\nAdditional Full-Time Benefits:\nMedical, Dental, Vision Insurance\nMileage Reimbursement or Fleet Vehicle Program\nGenerous Paid Time Off + 7 Paid Holidays\nWellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)\nEducation Support & Tuition Assistance (ASN to BSN, BSN to MSN)\nFree Continuing Education Units (CEUs)\nCompany-paid Life & Long-Term Disability Insurance\nVoluntary Benefits (Pet, Critical Illness, Accident, LTC)\nApply now to be part of our mission-driven care team and help shape the future of compassionate palliative services.\nLegalese\nThis is a safety-sensitive position\nEmployee must meet minimum requirements to be eligible for benefits\nWhere applicable, employee must meet state specific requirements\nWe are proud to be an EEO employer\nWe maintain a drug-free workplace\nLocation\nEmpatiaOur Company\nAt Empatia, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.\nOur place is by the side of those who need us - from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.\nOur nationwide reach is powered by a family of trusted brands that include:\nHospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon\nPalliative care: Empatia Palliative Care, Emerald Coast Palliative Care\nHome health care: Heartland Home Health\n Advanced illness management: Illumia Health\nWith corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized - and kindness is celebrated.","description_format":"text","description_chars":5391,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Vision insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospice & Palliative Care","Home Care Services"],"lifecycle":[{"event":"open","at":"2026-11-06T05:59:16Z"},{"event":"close","at":"2026-11-08T09:18:00Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/gentiva-palliative-care-coordinator","json_url":"https://alion.io/job/gentiva-palliative-care-coordinator.json","meta":{"generated_at":"2026-11-09T19:54:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6361,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2353646},"rest":"https://alion.io/mcp/rest/get_company?id=2353646"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgentiva-palliative-care-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgentiva-palliative-care-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgentiva-palliative-care-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gentiva-palliative-care-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgentiva-palliative-care-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3855227}},{"tool":"search_jobs","arguments":{"company":"gentivahs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3855227},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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