{"id":2712359,"url":"https://alion.io/job/gentrack-key-account-director-greece","title":"Key Account Director - Greece","company":{"id":50138,"name":"Gentrack","domain":"gentrack.com","url":"https://alion.io/company/gentrack","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":97000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2650},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-10-15T13:32:08Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T20:53:08Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"The Key Account Director is the single accountable business owner for one or more Gentrack customers with full end-to-end P&L responsibility. The KAD represents Gentrack at the customer and the customer inside Gentrack, orchestrating all sales, delivery, product and solution resources to drive growth, retention and customer satisfaction across their account portfolio.\nYour Key Responsibilities\nP&L Ownership: Full commercial accountability for assigned accounts: revenue, margin, renewal, forecasting and pipeline. Develop and own multi-year account plans balancing growth and defensive strategies. Manage contractual governance across complex multi-year frame agreements.\nStrategic Account Leadership: Design and execute account strategies aligned to each customer's business roadmap. Drive upsell and cross-sell in close collaboration with CS&IT and Delivery service lines. Maintain deep knowledge of customer organisation, strategy, IT landscape and business performance. \nCustomer Engagement: Build and maintain executive-level relationships (CxO, SVP, VP) within assigned accounts. Ensure minimum 2 days per week on-site presence at customer premises. Serve as trusted advisor and primary escalation point for all issues affecting the account. \nInternal Orchestration: Act as the customer's advocate inside Gentrack, and Gentrack's commercial representative in front of the customer. Orchestrate Delivery, CS&IT, Product, Finance and Legal resources to execute account plans. Drive alignment between commercial strategy and delivery execution. \nSuccess measures: Revenue and ARR growth per account; Net Revenue Retention (NRR); customer satisfaction and NPS; contract renewal rate; on-site presence compliance; account plan quality and freshness. \nWhat We’re Looking For:\n5+ years in account management, customer success or commercial roles in enterprise software or utility services\nDemonstrable track record of growing and retaining complex enterprise accounts\nExperience managing or navigating multi-year contracts and commercial negotiations\nUnderstanding of the utility sector (energy or water) strongly preferred \nDegree-level education or equivalent professional experience \nCommercial and contract negotiation skills \nExecutive stakeholder engagement and trusted advisor capability \nAccount planning and strategic thinking \nAbility to orchestrate cross-functional teams without direct authority \nStrong financial literacy and P&L understanding \nExcellent written and verbal communication skills \nResilience and delivery focus under pressure \nWhat We Can Offer You\nCompetitive salary\nPrivate medical insurance \nLife and income protection\n24-days annual leave\nEnhanced parental leave\nTailored learning and development opportunities \nFlexible working hours and remote-work opportunities\nInterested?\n\nIf this role sounds like a good fit for you, please click on the “Apply” button to submit your application.\n\nTo discover more about Gentrack and how we’re transforming energy and water utilities with innovative solutions, please visit our website and LinkedIn.","description_format":"text","description_chars":3073,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Health insurance","Parental leave"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Billing & Subscription Management"],"lifecycle":[{"event":"open","at":"2026-10-16T13:32:08Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.896,"p_room":0.55,"age_days":11,"expected_fill_days":10,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/gentrack-key-account-director-greece","json_url":"https://alion.io/job/gentrack-key-account-director-greece.json","meta":{"generated_at":"2026-10-27T21:25:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12816,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50138},"rest":"https://alion.io/mcp/rest/get_company?id=50138"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgentrack-key-account-director-greece"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgentrack-key-account-director-greece"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgentrack-key-account-director-greece"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gentrack-key-account-director-greece\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgentrack-key-account-director-greece"}]}