Administrative & Communications Manager

• Manage and maintain member databases and CRM records.
• Coordinate meetings, including scheduling, preparing agendas, recording minutes, and following up on action items.
• Organize and maintain shared documents, templates, and digital files.
• Support membership renewals, invoicing, and general administrative activities.
• Draft, schedule, and manage LinkedIn posts, newsletters, and member communications.
• Update website content, including news, events, and member spotlights.
• Coordinate the production and distribution of quarterly newsletters.
• Assist with webinar planning, registrations, reminders, and event logistics.
• Support the coordination of in-person events, including venue arrangements, attendee management, and event materials.
• Track and report event performance metrics such as registrations, attendance, and engagement.
• Respond to member inquiries in a timely and professional manner.
• Maintain partnership, speaker, and sponsor databases.
• Act as the primary point of contact between GICA leadership and strategic committees.
• Coordinate committee meetings, prepare agendas, record meeting minutes, and monitor action items.
• Track committee deliverables, timelines, and progress, ensuring alignment with organizational objectives.
• Facilitate communication and collaboration across committees, members, and stakeholders.
• Support onboarding of new committee members and assist in the execution of committee initiatives.
• Prepare regular updates and reports for leadership on committee activities and outcomes.

Requirements

• Bachelor's degree in Business Administration, Communications, Marketing, or a related field is preferred.
• Minimum 3+ years of experience in administration, communications, project coordination, or membership management within an industry association, technology company, or B2B organization.
• Excellent written and verbal communication skills in English.
• Experience managing CRM systems and maintaining accurate databases.
• Hands-on experience with LinkedIn, email marketing platforms, and website content management systems.
• Strong organizational, administrative, and project coordination skills.
• Ability to manage multiple priorities and work independently in a fast-paced remote environment.
• Comfortable collaborating with international teams and working across different time zones.
• High attention to detail with a proactive and ownership-driven mindset.
• Proficiency in Microsoft 365, Google Workspace, and other collaboration tools.