Sales Support Executive

• Handle inbound and outbound customer interactions via voice support in a professional and timely manner.
• Build and maintain strong relationships with customers to ensure satisfaction and retention.
• Identify customer needs and recommend suitable products or services to drive sales.
• Meet and exceed individual sales targets and performance KPIs.
• Conduct negotiations with customers to close sales effectively.
• Provide accurate product/service information and resolve customer inquiries or concerns.
• Maintain detailed records of customer interactions and sales activities in the CRM system.
• Collaborate with internal teams to ensure smooth service delivery and customer satisfaction.
• Handle international or global customers with cultural sensitivity and professionalism.

Requirements

• Proven experience in customer service, specifically through voice support.
• Demonstrated experience in sales and negotiation with a track record of meeting targets.
• Experience handling international or global customers is highly preferred.
• Strong verbal communication skills in English.
• Excellent negotiation, persuasion, and relationship-building skills.
• Ability to work onsite during UK working hours on a roster basis.
• Strong problem-solving skills and customer-oriented mindset.
• Proficiency in using CRM systems and basic MS Office tools.