{"id":2665505,"url":"https://alion.io/job/georgejon-senior-ediscovery-application-support-engineer-georgejon","title":"Senior eDiscovery Application Support Engineer - GeorgeJon","company":{"id":4419640,"name":"Georgejon","domain":"georgejon.com","url":"https://alion.io/company/georgejon","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","IN","PL"],"hiring_countries_total":3,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":150000,"period":"year","method":"global_role_seniority_cell","sample_n":721},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MS SQL","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-16T02:16:57Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T20:21:18Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"POSITION OVERVIEW\nThe Senior Application Support Engineer is a key member of our growing team. This individual is responsible for possessing comprehensive knowledge of and supporting several eDiscovery applications including Relativity, CloudNine LAW/Explore, NUIX, iPro, RevealAI, Brainspace and other relevant applications. Candidates should have a strong understanding of the various features and abilities of each application. In addition, they should have a solid understanding of the application requirements and the infrastructures that host the applications.\nThe engineer is also responsible for obtaining and maintaining relevant training and certifications as well as keeping up-to-date with the software and hardware being supported. They will be responsible for the upgrade activities of eDiscovery applications.\nThis is a fully remote role with the potential for some travel based on client needs. We are currently only hiring in the USA, Poland, and India for this opportunity.\nRESPONSIBILITIES\nSupport eDiscovery applications on the frontend and backend \nSupport Relativity, NUIX, Reveal, CloudNine, and iPro software suites, with the ability to triage and route calls to appropriate technicians as required\nAssist in maintaining and monitoring client environments \nDevelop in-depth knowledge of the software application catalog and how it relates to the customer’s needs \nCreate and edit documentation of internal processes and procedures \nCommunicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages \nEnter all work as service tickets into ConnectWise \nWork through a daily schedule in ConnectWise, entering all time and expenses \nQUALIFICATIONS\nUnderstanding of the EDRM Framework \nIntermediate to advanced knowledge of Relativity, NUIX, and/or Reveal software platforms \nIntermediate to advanced knowledge of other eDiscovery applications is a plus \nRelativity Infrastructure Specialist and/or Relativity Certified Administrator is a big plus \nAdditional Relativity, LAW, Brainspace and NUIX training and certifications are a plus \nTicket management, issue tracking, change log management \nAble to work in a team and communicate effectively with the ability to work independently \nBusiness awareness: specific knowledge of the customer and how IT relates to their business strategy and goals \nEmbrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations \nAbility to travel for client engagements up to 10%\nNICE-TO-HAVES\nWindows Server Administration \nScripting & Automation \nMicrosoft SQL Server \nMicrosoft IIS \nMicrosoft Clustering \nServer, storage, and networking hardware knowledge \nABOUT THE COMPANY\nGeorgeJon is the backbone of the eDiscovery industry. We plan, design, manage, support, and secure cost-effective, performance-optimized data platforms with 24/7/365 management and support for seamless user experience and peace of mind. Our vision is to be the foundation that supports every eDiscovery journey.\nOur team of tech wizards, customer champions and savvy business experts is grounded in a set of shared values:\nIngenuity is the driving force behind our innovation and growth. We encourage creativity, problem-solving, and the pursuit of new ideas.\nRespect is the cornerstone of every interaction. We treat each other with dignity and celebrate the unique perspectives of all individuals.\nIntegrity is our moral compass. We do what’s right, deliver on promises, and embrace honesty and ethical conduct in all our endeavors.\n Collaboration is what fuels our success. Team members work in harmony, leveraging diverse skills to achieve common goals.\nSome of the perks of working for GeorgeJon include a remote-first work environment, a high-value, low-cost BCBS health insurance plan, 401(k) with company match, ample time off including a full week in December, paid parental leave for primary and secondary caregivers, a wellness reimbursement program, and much more.\nGeorgeJon is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status. It is our intent to comply with our duty to provide reasonable accommodation for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to .","description_format":"text","description_chars":4481,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"India","iso":"IN","kind":"country"},{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T02:16:57Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":7,"reasons":["conf:1","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/georgejon-senior-ediscovery-application-support-engineer-georgejon","json_url":"https://alion.io/job/georgejon-senior-ediscovery-application-support-engineer-georgejon.json","meta":{"generated_at":"2026-10-18T23:25:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25817,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4419640},"rest":"https://alion.io/mcp/rest/get_company?id=4419640"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgeorgejon-senior-ediscovery-application-support-engineer-georgejon"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgeorgejon-senior-ediscovery-application-support-engineer-georgejon"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgeorgejon-senior-ediscovery-application-support-engineer-georgejon"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/georgejon-senior-ediscovery-application-support-engineer-georgejon\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgeorgejon-senior-ediscovery-application-support-engineer-georgejon"}]}