{"id":3759020,"url":"https://alion.io/job/georgiasown-vp-digital","title":"VP, Digital","company":{"id":2063320,"name":"georgiasown","domain":"georgiasown.org","url":"https://alion.io/company/georgiasown","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Georgia"],"countries":["GE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-11-04T17:57:48Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T09:02:42Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.\nThis position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office.\nSUMMARY:The Vice President, Digital is responsible for leading Georgia's Own Credit Union's digital business, digital operating model, member experience strategy, and digital platform ecosystem. Reporting to the Senior Vice President, Digital & FinTech, this role provides leadership and oversight for Digital Experience and Digital Platform functions while ensuring alignment between digital capabilities and enterprise business objectives.\nThe Vice President serves as the executive leader responsible for maximizing the value delivered through digital channels by aligning member experience, digital capabilities, operational performance, and organizational priorities. This role is accountable for driving digital growth, increasing member engagement, improving self-service adoption, enhancing digital experiences, and optimizing digital investments to support enterprise goals.\nThe Vice President establishes governance, prioritization, and performance management practices across the digital organization while fostering strong partnerships across the Credit Union.\nThe role serves as the primary steward of Georgia's Own digital business channel, ensuring digital capabilities, journeys, and member experiences contribute to membership growth, deposit growth, engagement, operational efficiency, and overall member satisfaction.\nPRIMARY RESPONSIBILITIES\nDigital Strategy & Business Leadership\nDevelop and execute the enterprise digital strategy in alignment with organizational objectives.\nLead Digital as a business channel accountable for engagement, adoption, self-service utilization, and business value realization.\nDefine strategic priorities, objectives, and performance expectations for digital capabilities and experiences.\nIdentify opportunities to improve member acquisition, activation, engagement, retention, and lifetime value through digital channels.\nDevelop recommendations and business cases supporting digital investments and capability enhancements.\nServe as a trusted advisor to executive leadership regarding digital opportunities, challenges, risks, and market trends.\nDigital Operating Model & Governance\nEstablish and oversee the Digital operating model, including decision-making frameworks, ownership structures, governance processes, and accountability measures.\nLead digital intake, prioritization, roadmap, and portfolio governance processes.\nBalance enterprise priorities with available resources and organizational capacity.\nEnsure digital initiatives remain aligned with strategic objectives and deliver measurable business outcomes.\nEstablish standards for digital lifecycle management, campaign governance, journey management, and performance measurement.\nFacilitate cross-functional decision-making regarding digital investments, priorities, and resource allocation.\nDigital Growth & Performance Management\nEstablish metrics and reporting frameworks that measure digital business performance.\nDrive accountability for adoption, engagement, conversion, utilization, and member experience outcomes.\nMonitor and improve digital channel performance across online banking, mobile banking, website, and related digital touchpoints.\nPartner with business leaders to support deposit growth, lending growth, product adoption, and member engagement initiatives.\nDevelop executive reporting and scorecards that connect digital activity to meaningful business outcomes.\nPromote a culture of continuous improvement, optimization, and data-driven decision making.\nLeadership of Digital\nThrough the direct reports:\nEnsure member journeys are consistently measured, evaluated, and improved.\nEstablish enterprise standards for digital experience quality and consistency.\nPromote Voice of Member practices and journey-based decision making.\nSupport personalization, journey optimization, and member engagement initiatives.\nDrive accountability for experience metrics, adoption, engagement, and conversion performance.\nChampion member-centric thinking across business units and project teams.\nOversee the strategic direction and evolution of the organization's digital banking ecosystem.\nEnsure platform investments are aligned with business priorities and member needs.\nMonitor platform performance, reliability, scalability, and effectiveness.\nGuide roadmap planning, prioritization, and capability delivery efforts.\nSupport vendor management, platform governance, and operational excellence practices.\nBalance innovation, stability, security, compliance, and member experience considerations.\nCross-Functional Partnership & Organizational Alignment\nPartner closely with Product, Marketing, Technology, Operations and other leaders to ensure aligned execution and shared accountability.\nClarify ownership and decision rights across Digital, Product, and Marketing functions.\nSupport campaign planning, channel placement governance, and digital experience management processes.\nFacilitate collaboration between stakeholders responsible for offerings, demand generation, platform delivery, and member experience.\nBuild strong relationships that enable efficient execution and improved business outcomes.\nTalent Leadership & Organizational Development\nRecruit, develop, and retain high-performing digital leaders and team members.\nEstablish clear performance expectations and accountability standards.\nFoster a culture focused on member impact, collaboration, innovation, and continuous improvement.\nCoach and develop future leaders within the Digital organization.\nEnsure organizational capabilities evolve to meet changing business and member needs.\nRisk, Compliance & Operational Excellence\nEnsure digital strategies and capabilities operate within applicable regulatory, security, and compliance requirements.\nPartner with Risk, Compliance, Legal, Information Security, and Technology teams to manage digital risks effectively.\nPromote operational excellence through disciplined governance, documentation, controls, and performance management.\nEnsure appropriate resiliency, continuity, and operational readiness practices exist for critical digital capabilities.\n\nEDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:\n12+ years of combined experience in digital product management, design, software development, or similar areas.\n8+ years of consumer-facing digital product delivery experience.\n6+ years of broad financial services, e-commerce, or similar experience.\nBachelor’s degree in Management Information Systems, Computer Science, or related field\nExperience coordinating product development cycles and feature development schedules in the release of products to market\nExperience leading cross-functional teams in delivery of products/services on tight schedules\nDemonstrated experience in digital or financial industry\nProven technical discipline preferred\nDeep experience with digital banking platforms (e.g., Alkami).\nADDITIONAL/IMPORTANT SKILLSETS:\nStrong strategic and execution capabilities.\nExpertise in digital CX, omnichannel, and UX/UI.\nExperience with data, AI, and personalization concepts and solutions.\nStrong communication and leadership presence.\nExtensive expertise in key digital principles, including human-centered design, prototyping and agile delivery in a sensitive and complex environment.\nExperience managing existing teams and creating team identity and culture while setting and enforcing standards and procedures.\nHistory of delivering innovative solutions.\nStrategic understanding of current and emerging electronic banking products (mobile, ATMs, online, IVR, etc.).\nAdvanced tactical background relevant to technology used in electronic banking (i.e. Mobile and Web software platforms such as Alkami, etc.).\nSignificant experience in managing vendor relationships including contract negotiation, issue escalation, and strategic influence.\nExceptional interpersonal and communication skills (verbal, written, listening, and presentation).\nAdvanced understanding of relevant Federal, State, and local regulations governing electronic banking.\nFunctional knowledge of compliance, fraud intervention, and internal controls relevant to electronic banking.\nAdvanced data analysis experience.\nDemonstrated ability to communicate and motivate change to both technical and nontechnical audiences\nBackground creating written reports, proposals, processes, and project documentation\nDemonstrated ability to work in a fast-paced environment to deliver excellent results\nGeneral understanding of web services or APIs in json or XML\nDetail-oriented; possesses ability to exercise independent judgment and works independently with limited supervision\nPHYSICAL REQUIREMENTS:\nTo perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated, and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.\nAll positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry.\nGeorgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.\nWe are an equal opportunity employer. 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