{"id":4022196,"url":"https://alion.io/job/gepardmedia-ee-german-customer-support-agent-igaming","title":"German Customer Support Agent (iGaming)","company":{"id":674423,"name":"Gepardmedia.ee","domain":"gepardmedia.ee","url":"https://alion.io/company/gepardmedia","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EET","utc_offset_min":2,"utc_offset_max":2},"hiring_geo_confidence":"inferred","locations":["Tallinn, Estonia","Limassol, Cyprus"],"countries":["EE","CY"],"hiring_countries":["EE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-11-10T09:28:28Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T15:28:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Location: Remote / Hybrid (Europe) \nSchedule: 8-hour shifts (11:00-19:00 or 14:00-22:00 EET)\nWe build high-performing digital products and brands in the global iGaming industry. We aim to deliver outstanding player experiences - and that starts with exceptional customer support.\nWe are looking for a German-speaking Customer Support Agent who enjoys helping people, solving problems, and creating positive customer experiences. If you are curious about the iGaming industry and want to develop new skills in a fast-growing international company, this role offers a great opportunity to learn and grow.\nYou will become part of a supportive and collaborative team where your contribution directly impacts customer satisfaction and brand reputation.\nWhat will you do:\nProvide professional and friendly support to customers via live chat and email\n\nAssist customers across multiple brands and gaming products\n\nUnderstand customer needs and offer effective solutions to their questions or concerns\n\nHandle approximately 70 customer cases per shift\n\nWork closely with internal teams to ensure issues are resolved efficiently\n\nIdentify opportunities to improve customer experience and internal processes\n\nMaintain a high standard of communication and customer care at all times\n\nWhat we are looking for:\nFluent German and English (written and spoken)\n\nStrong customer-first mindset and commitment to service quality\n\nAbility to identify issues, troubleshoot, and resolve problems efficiently\n\nPatience, empathy, professionalism, and critical thinking when handling customer concerns\n\nAbility to manage multiple conversations and tasks simultaneously\n\nStrong teamwork and communication skills\n\nCapability to handle customer disputes calmly and professionally\n\nNice to have:\nExperience in online casino or sportsbook environments\n\nExperience with customer support platforms such as Intercom, Zendesk, or LiveChat\n\nWhat we offer:\nCompetitive salary with a monthly performance bonus (after probation)\n\n4 weeks of structured onboarding and training\n\nSupportive team environment and international company culture\n\nHybrid or fully remote work options (depending on location)\n\nOpportunities for career development and internal growth\n\n28 calendar days of annual leave\n\nStartup environment with minimal bureaucracy and fast decision-making\nIf this sounds exciting, apply with your CV in 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