{"id":2034297,"url":"https://alion.io/job/gesher-human-services-call-center-specialist","title":"Call Center Specialist","company":{"id":2312782,"name":"Gesher Human Services","domain":"geshermi.org","url":"https://alion.io/company/geshermi","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Detroit, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T13:54:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-02T11:49:54Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":25},"description":"DEPARTMENT: Workforce Development\nSUPERVISOR: Call Center Lead / Career Services Manager\nGesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher’s workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.\nGENERAL JOB DESCRIPTION\nThe Call Center Specialist provides front-line phone, text, and email support to Detroiters seeking career services through Detroit at Work and Gesher Human Services. This role serves as an access point to workforce development programs by conducting intakes, providing information and referrals, scheduling services, and entering accurate program data. The position is primarily phone-based and focuses on customer engagement, navigation of career services, and follow-up support.\nQUALIFICATIONS\nEducation:\nHigh school diploma or equivalent required.\nOther:\nStrong verbal communication and professional phone etiquette skills.\nAbility to engage callers with empathy, clarity, and problem-solving focus.\nExperience with Workforce Development or Career Services preferred.\nAbility to multitask across phone systems, databases, and scheduling tools.\nProficiency with computers, Windows, and Office 365.\nExperience entering and maintaining accurate participant records and program data. \nDUTIES AND RESPONSIBILITIES\nProvide phone, text, and email support to individuals seeking career and employment services.\nExplain available career services, training opportunities, and community resources.\nSchedule appointments for career coaching, workshops, and partner services.\nRoute participants to appropriate career centers, staff, or partner organizations.\nDocument all participant interactions accurately in required data systems.\nConduct follow-up outreach to support engagement and service completion.\nMaintain required reports tracking customer activity and outcomes. \nWORKING CONDITIONS\nEnvironmental conditions:\nModerate noise (i.e., business office with computers, phone, and printers, light traffic).\nAbility to work in a confined area.\nAbility to sit at a computer terminal for an extended period. \nPhysical requirements:\nWhile performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.\nSpecific vision abilities required by this job include close vision requirements due to computer work.\nLight to moderate lifting in required. \nAccommodation(s):\nAs appropriate and fiscally reasonable.\nNON-EXEMPT\nThis position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act.\nThe above job description is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.\nThis job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”\nGesher is proud to be an equal employment opportunity and affirmative action employer. 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