{"id":3976761,"url":"https://alion.io/job/get-resq-ltd-account-manager","title":"Account Manager","company":{"id":686817,"name":"Get ResQ Ltd.","domain":"getresq.com","url":"https://alion.io/company/getresq","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Notion","optional":false}],"status":"live","first_seen_at":"2026-11-09T17:25:19Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T18:21:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ResQ is reinventing how commercial repair and maintenance works . We take care of everything that breaks inside a commercial location, from HVAC and refrigeration to plumbing, electrical and kitchen equipment, for restaurants and facilities teams across North America. Our promise is simple: one company owns the outcome, and it’s us.\nIn the traditional trades model, every breakdown and repeat visit is another invoice. We flipped that. ResQ is the only trades company that prices around results, so we succeed when equipment stays running and problems get fixed the first time. Every job is backed by flat-rate pricing, a free second visit if a repair isn’t fixed, and the longest labor warranty in the category.\nThat model works because of the technology behind it. Our AI-powered platform builds a living record of every customer’s equipment, including its history, warranties and what’s likely to fail next, so we can prevent problems instead of just reacting to them. Intelligent dispatching sends the right technician to every job, connected sensors catch issues early, and customers get a direct line to their technician from the first call to the final invoice.\nJoining ResQ means helping change how an entire industry works and bringing modern technology to the people who keep our world running\nHello Future ResQer!\nResQ is looking for an Account Manager to join our team and help us take ResQ to the next level!\nThis is an exciting opportunity for someone who loves building strong customer relationships but also has a passion for sales and growing business. You'll be responsible for managing and expanding relationships with our existing restaurant customers, identifying new revenue opportunities, and ensuring our customers continue to see value in ResQ.\nWe're looking for someone who is commercially driven, customer-focused, and proactive - someone who doesn't just maintain accounts but actively looks for ways to grow them.\nWe understand that joining a team is one of the most important choices you make, and adding a team member is one of the most important choices we'll make. We want you to get to know us, and we want to understand how you approach problems, learn, and what motivates you.\nAre you nodding your head with excitement at the idea of:\nBuilding strong relationships with restaurant customers and becoming their trusted partner.\n\nGrowing existing accounts by identifying expansion, upselling, and cross-selling opportunities.\n\nProactively selling additional services and expanding ResQ's presence across customer locations.\n\nUnderstanding your customers' business needs and finding creative solutions to drive value.\n\nTaking ownership of customer retention, account growth, and revenue targets.\n\nWhat you will do:\nAs an Account Manager at ResQ, you'll own and grow a portfolio of existing restaurant customers. You'll be responsible for strengthening relationships, driving customer retention, and uncovering new opportunities to expand our services across their businesses.\nThis is not just a customer relationship management role - you'll have a strong sales focus, with accountability for generating revenue through account expansion, cross-selling, and upselling.\nAccount Management & Relationships : Own a portfolio of restaurant customers, build strong relationships with key decision-makers, and become their trusted partner for repairs, maintenance, and facilities services.\n\nAccount Growth & Sales : Proactively identify and close opportunities to upsell and cross-sell additional services, expand into new customer locations, and increase revenue within your existing accounts.\n\nCustomer Retention : Monitor account health, understand customer challenges, and take a proactive approach to improving satisfaction, strengthening relationships, and reducing churn.\n\nStrategic Account Planning : Develop account growth plans, identify opportunities within multi-location restaurant groups, and conduct regular business reviews to drive long-term partnerships.\n\nCustomer Experience : Collaborate with internal operations and service teams to ensure customers receive exceptional service and issues are resolved efficiently.\n\nPerformance & Reporting : Own your account growth targets, maintain an accurate sales pipeline, and track key metrics including revenue expansion, retention, and customer engagement.\n\nCross-Functional Collaboration : Work closely with Sales, Operations, Partner Operations, and other internal teams to deliver a seamless customer experience and unlock new business opportunities.\n\nWho you are:\n4-5+ years of experience in account management or sales, ideally within restaurant services, facilities management, or commercial maintenance.\n\nProven track record of growing accounts, exceeding sales targets, and driving revenue through upselling, cross-selling, and expansion.\n\nExperience selling services into the restaurant, hospitality, or commercial services industries is a strong asset.\n\nExcellent relationship-building and communication skills, with the ability to engage key decision-makers.\n\nA proactive, sales-driven mindset with the ability to identify opportunities and close deals.\n\nStrong organizational skills with the ability to manage multiple accounts and priorities.\n\nExperience using CRM tools to manage accounts and track sales opportunities.\n\nA customer-first, results-driven self-starter who thrives in a fast-paced environment.\n\nHow you will do it:\nBe a self-starter: You wake up, form a plan, and get going! You're proactive in identifying opportunities and driving results.\n\nPractice Extreme Ownership: Take initiative, demonstrate a bias for action, understand our customers and their businesses, and persevere through challenges until you succeed.\n\nBreak Through Walls to Win: Find creative solutions, overcome obstacles, and consistently look for ways to grow our customer relationships and business.\n\nBe open to feedback: Listen, learn, and iterate. We're all One Team!\n\nDeliver WOW Experiences: Live and breathe a customer-first mindset, building trust and setting new standards for exceptional service.\n\nWant to learn more? Keep Reading!\nWe are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.\nWe do our best to ensure transparency during all stages of the interview process but we realize it's a lot of information to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process. \nWe are spilling the Tea on all things ResQ, click here if you want access to the inside scoop Tell your friends, because sharing is caring _____________________________________________________________\nResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process. \n\nNot Sure You Meet all the Requirements? We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply - we’d love to hear from you!","description_format":"text","description_chars":7702,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Marketing","Local Services Marketplaces"],"lifecycle":[{"event":"open","at":"2026-11-09T18:21:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:3","win:early"],"computed_at":"2026-11-09T21:47:07Z"},"pay":null,"html_url":"https://alion.io/job/get-resq-ltd-account-manager","json_url":"https://alion.io/job/get-resq-ltd-account-manager.json","meta":{"generated_at":"2026-11-09T21:47:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10508,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686817},"rest":"https://alion.io/mcp/rest/get_company?id=686817"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fget-resq-ltd-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fget-resq-ltd-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fget-resq-ltd-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/get-resq-ltd-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fget-resq-ltd-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3976761}},{"tool":"search_jobs","arguments":{"company":"getresq.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3976761},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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