{"id":2659330,"url":"https://alion.io/job/getclark-customer-success-manager","title":"Customer Success Manager","company":{"id":4418174,"name":"Clark","domain":"getclark.com","url":"https://alion.io/company/getclark-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125000,"max":155000,"currency":"USD","period":"year","gross":null,"usd_annual":155000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-26T17:32:32Z","employer_posted_date":"2026-06-26","last_verified_at":"2026-10-17T21:20:47Z","board_verified":true,"closed_at":null,"days_open":113,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":112},"description":"About Clark\nEvery audit answers one question: can I trust this? For 150 years, people have answered it by hand. Clark is changing that.\nWe build AI that doesn’t just assist auditors. It does the audit work itself. More than 35 CPA firms already use Clark to run audit fieldwork faster and at equal or better quality. Audit is where we start. Our mission is to build the trust infrastructure layer for the AI economy, and we’re only getting started.\nWe’re a small, hard-working team backed by top investors. We take ownership and judge ourselves by results. If you want to change how an entire profession works, you’ll fit in here.\nThe Role\nWe are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base.\nYou will work closely with the Head of Customer Success, Audit Engineers, Product, and Sales to make sure customers adopt Clark successfully, reach value quickly, and continue expanding their use of the platform.\nWhy This Role Matters\nClark's customers are adopting AI in critical workflows. Strong customer success ensures they do so with confidence.\nThe CSM role protects the live base, identifies risks early, drives adoption, and ensures customers receive ongoing value from Clark.\nWhat You'll Do\nOwn day-to-day customer relationships after onboarding\n\nTrack customer health, adoption, renewals, and expansion signals\n\nRun regular customer check-ins and QBRs\n\nCoordinate with Audit Engineers on workflow questions and customer feedback\n\nIdentify customer risks and escalate appropriately\n\nPartner with Sales on expansion opportunities\n\nPartner with Product on recurring customer needs\n\nMaintain strong account documentation and internal visibility\n\nHelp build repeatable CS playbooks and customer health processes\n\nWho You Are\n3+ years of customer success, account management, implementation, or consulting experience\n\nExperience in B2B SaaS or workflow-heavy customer environments\n\nStrong communication and relationship-building skills\n\nHighly organized and proactive\n\nComfortable managing multiple customers and stakeholders\n\nStrong customer empathy and commercial awareness\n\nHigh ownership and follow-through\n\nBonus\nExperience in accounting, audit, compliance, fintech, or professional services\n\nExperience with AI-native products or workflow automation\n\nExperience working with enterprise or mid-market customers\n\nExperience supporting renewals, expansion, or onboarding\n\nExperience at a fast-moving startup\n\nThe Environment\n5 days a week on-site in NYC - no remote or hybrid\n\nStartup hours and pace - this isn't a 9-to-5\n\nFlat structure, no hierarchy - everyone ships\n\nHigh ownership - you own outcomes, not just tasks\n\nBenefits\nUnlimited PTO\n\nWellhub Platinum membership\n\nComprehensive health, dental, and vision coverage\n\nFree company dinner every day","description_format":"text","description_chars":2824,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T00:08:51Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.276,"p_room":0.28,"age_days":112,"expected_fill_days":21,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":155000,"is_top_pay":true},"html_url":"https://alion.io/job/getclark-customer-success-manager","json_url":"https://alion.io/job/getclark-customer-success-manager.json","meta":{"generated_at":"2026-10-17T21:25:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6056,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418174},"rest":"https://alion.io/mcp/rest/get_company?id=4418174"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgetclark-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgetclark-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgetclark-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/getclark-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgetclark-customer-success-manager"}]}