Customer Support Specialist
About Get Covered LLC
We provide cost-effective coverage with just a few clicks - satisfying residents, property managers, agencies, and distribution partners with a process that is as simple and touchless as possible.
About the role
You will own critical, high-volume data entry workflows that keep our customer insurance records accurate and up-to-date. You will triage resident insurance submissions arriving via e-mail, Google Sheets, and a 3rd-party digital mail system, then upload verified policy details into our internal “Get Covered” platform. Your accuracy, speed, and communication will directly impact resident satisfaction and compliance metrics across our client portfolio.
What you'll do
Give clear answers via phone, email, or chat
Follow up on any pending support tickets
Escalate any technical issues to Get Covered’s team
Manage any cancellation and dispute requests
Assist customers with policy changes
Review new policy purchases for within our audit program
Keep detailed records of support tasks that need done and tasks that have been completed
Assist with the claims process
Perform other work-related duties as assigned
Qualifications
- Prior high-volume support center experience
- Phone systems (VOIP)
- CRM (Salesforce, Hubspot, etc.)
- Minimum of 2 years of inbound support experience