{"id":700200,"url":"https://alion.io/job/getdarwin-operations-associate","title":"Operations Associate","company":{"id":673062,"name":"Darwin AI","domain":"getdarwin.ai","url":"https://alion.io/company/getdarwin","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"D","score":40,"open_postings":32,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OpenAI","optional":false},{"name":"Prompt Engineering","optional":false}],"status":"live","first_seen_at":"2025-12-29T00:00:00Z","employer_posted_date":"2025-12-29","last_verified_at":"2026-10-30T14:12:29Z","board_verified":true,"closed_at":null,"days_open":305,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":304},"description":"En Darwin AI creemos que las personas deberían enfocarse en lo que solo los humanos pueden hacer. La empatía, la creatividad, la estrategia. Todo lo demás, lo repetitivo y tedioso, se lo dejamos a la IA. Descubre mas de nosotros aqui.\nComo Operations Associate, trabajarás directamente con el Head of Operations para asegurar que nuestros procesos sean tan inteligentes como nuestra tecnología. Buscamos a alguien con mentalidad de \"dueño\", que no tenga miedo de ensuciarse las manos y que quiera aprender cómo se escala una startup de IA desde adentro.\n¿Qué harás?\n1. Optimización de Procesos: Identificarás fallas en el flujo actual y diseñarás e implementarás mejoras en Onboarding, Customer Success y Soporte.\n2. Intervención Estratégica: Entrarás directo a cuentas que necesiten ayuda, proponiendo y ejecutando soluciones para mejorar la experiencia del cliente.\n3. Análisis Basado en Datos: Utilizarás Excel/Sheets para analizar métricas operativas y encontrar oportunidades de mejora.\n4. Voz del Cliente: Recolectarás feedback crítico de los usuarios para ayudar al equipo de producto a priorizar el roadmap.\n5. Documentación: Crearás la \"biblia\" de nuestros procesos para que el equipo pueda crecer de forma ordenada.\nRequirements\n1. Perfil Generalista: Tienes un equilibrio entre habilidades analíticas y excelentes habilidades de comunicación.\n2. Espíritu Emprendedor: No esperas a que te digan qué hacer; ves un problema y buscas cómo resolverlo.\n3. Entusiasta de la IA: Te emociona la tecnología y tienes curiosidad natural por aprender sobre prompt engineering y automatización.\n4. Hands-on: Te motiva probar los sistemas, encontrar errores y proponer soluciones técnicas o de proceso.\nBenefits\n Clases de idiomas: Acceso a clases de idiomas (inglés, portugués y español) \n Licencia Premium de OpenAI o Gemini: Acceso gratuito a una licencia premium para uso personal o profesional. \n Vacaciones pagas: Disfrutá de 25 días al año de vacaciones y feriados pagos para recargar energías y mantener un equilibrio saludable entre el trabajo y la vida personal. \n Trabajo híbrido flexible: Nos reunimos una vez por semana en la oficina; el resto del tiempo podés trabajar de forma remota desde donde quieras.","description_format":"text","description_chars":2215,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","Conversational AI"],"lifecycle":[{"event":"open","at":"2026-09-11T02:42:17Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.19,"p_room":0.28,"age_days":305,"expected_fill_days":35,"reasons":["conf:7","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/getdarwin-operations-associate","json_url":"https://alion.io/job/getdarwin-operations-associate.json","meta":{"generated_at":"2026-10-30T22:05:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12687,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673062},"rest":"https://alion.io/mcp/rest/get_company?id=673062"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgetdarwin-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgetdarwin-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgetdarwin-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/getdarwin-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgetdarwin-operations-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":700200}},{"tool":"search_jobs","arguments":{"company":"getdarwin.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":700200},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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