{"id":700209,"url":"https://alion.io/job/getdarwin-support-executive","title":"Support Executive","company":{"id":673062,"name":"Darwin AI","domain":"getdarwin.ai","url":"https://alion.io/company/getdarwin","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"D","score":40,"open_postings":32,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil","Mexico City, Mexico","Buenos Aires, Argentina","Lima, Peru","Bogotá, Colombia"],"countries":["BR","MX","AR","PE","CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Python","optional":false},{"name":"Slack","optional":false},{"name":"WhatsApp","optional":false},{"name":"Zendesk","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"OpenAI","optional":true}],"status":"live","first_seen_at":"2025-11-27T00:00:00Z","employer_posted_date":"2025-11-27","last_verified_at":"2026-11-01T19:33:33Z","board_verified":true,"closed_at":null,"days_open":340,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":339},"description":"We are looking for someone to join our Operations team as a Support Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys both technical problem-solving and client-facing strategy. This is a great opportunity to work at the intersection of AI, engineering, and customer success.\nAs part of our Support team, you will play a key role in the first phase of the customer journey-helping clients realize the value of Darwin AI from day one.\nIn this role, you will:\n Build, configure, and customize AI assistants using internal tools and, when necessary, simple scripts or logic workflows.\n Act as a first line of defense for technical issues, reproducing bugs, analyzing logs, and escalating to engineering team when required.\n Troubleshoot API integrations, authentication flows, and data connectivity issues.\n Collaborate with Product teams to identify recurring customer pain points and propose enhancements.\n Contribute to the technical knowledge base with playbooks, FAQs, and troubleshooting guides.\n Maintain proactive and clear communication with clients across multiple channels (email, WhatsApp, Slack).\n Requirements\n Bachelor’s degree in Engineering, Computer Science, Information Technology, or related fields.\n 1-3 years of experience in technical support, onboarding, or implementation engineering roles.\n Previous exposure to SaaS platforms, AI/ML products, or enterprise integrations. \n Experience with ticketing systems (Zendesk, Jira, Freshdesk) and CRM tools. \n Strong problem-solving and analytical skills with the ability to debug technical issues. \n Ability to read and write basic scripts (Python/JavaScript) is a plus. \n Experience with cloud platforms (AWS, GCP, Azure) is a plus.\n Strong communication skills with the ability to translate technical concepts for non-technical users. \n Benefits\nLanguage Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.\nOpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.\nPaid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.\nSoft Hybrid Work: We meet one day/week in our Co Work offices, the rest of the time you can work remotely from wherever you like!","description_format":"text","description_chars":2402,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Peru","iso":"PE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","Conversational AI"],"lifecycle":[{"event":"open","at":"2026-09-11T02:42:17Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.126,"p_room":0.28,"age_days":339,"expected_fill_days":30,"reasons":["conf:7","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/getdarwin-support-executive","json_url":"https://alion.io/job/getdarwin-support-executive.json","meta":{"generated_at":"2026-11-02T01:50:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2803,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673062},"rest":"https://alion.io/mcp/rest/get_company?id=673062"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgetdarwin-support-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgetdarwin-support-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgetdarwin-support-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/getdarwin-support-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgetdarwin-support-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":700209}},{"tool":"search_jobs","arguments":{"company":"getdarwin.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":700209},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}