{"id":2116982,"url":"https://alion.io/job/getgo-technologies-executive-trust-safety","title":"Executive, Trust & Safety","company":{"id":3901122,"name":"GetGo","domain":"getgo.sg","url":"https://alion.io/company/getgo-technologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":58},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-24T09:23:26Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-18T21:23:47Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"The Executive, Trust & Safety plays a key role in driving accurate billing and recovery outcomes while upholding the integrity of our community. You will manage end-to-end case handling, including liability assessment, investigations, and enforcement, to ensure fair outcomes and a safe, trusted platform for all users.Responsabilidades\nRelevant Experience: At least 1 year of experience in handling disputes, claims, or investigation work, preferably in a high-volume consumer technology or motor insurance environment.\nInvestigation & Judgment Skills: Strong ability to assess evidence (e.g. photos, videos, reports), consolidate findings, and make fair, data-driven decisions. \nCommunication & Negotiation: Strong written and interpersonal communication skills, with confidence in handling user conversations, explaining complex billing matters, and negotiating payment outcomes, while managing difficult or sensitive interactions professionally. Excellent written and interpersonal skills, with the confidence to negotiate with users and handle difficult conversations professionally.\nProblem Solving: A creative problem solver who can think out-of-the-box to resolve complex community challenges while balancing business and customer needs.\nTech Savviness: Familiarity with customer support platforms (e.g., Zendesk) and an aptitude for picking up new tools quickly.\nStrong personal alignment with our GetGo Values:Driven by Purpose\nStay Curious and Humble\nCollaborate with Empathy \nMake it Better\nGet It Going!\n\nRequisitos\nDrive Billing & Recovery: Lead end-to-end quoting, liability assessment, mutual settlement, billing, and collections for damage, accident, and compliance-related cases, including validating charges, negotiating payment arrangements, and partnering with Finance to ensure timely and accurate recovery.\nConduct Investigations: Manage end-to-end investigations into user-reported damages, accidents, and policy breaches, ensuring outcomes are evidence-based, consistent, and fair.\nEnforce Policies & Standards: Review evidence from Fleet Operations and Customer Experience teams to identify violations and recommend appropriate enforcement actions in line with company policies.\nGuide & Quality Assure: Collaborate with and guide Level 1 investigation agents, performing quality checks to ensure all investigations are dependable, comprehensive, and well-documented.\nManage Disputes & Resolution: Handle complex user disputes with a balanced approach to customer experience and business protection, clearly articulating billing rationale and Terms of Service.\nBeneficios\nGetGo Technologies is a Singapore headquartered technology-enabled mobility group on a mission to empower communities with accessible and sustainable mobility through GetGo Carsharing and ZipZap Car Subscription. GetGo Carsharing is Singapore’s largest and fastest growing carsharing service, with 3,000 vehicles over 1,700 locations islandwide, serving a community of over half a million users, 24/7. ZipZap Car Subscription is a car subscription service that aims to redefine longer-term personal car access through flexible, all-inclusive subscriptions.","description_format":"text","description_chars":3153,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Shared Mobility","Car Rental"],"lifecycle":[{"event":"open","at":"2026-10-08T23:30:36Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.381,"p_room":0.28,"age_days":53,"expected_fill_days":19,"reasons":["conf:4","win:tail","crowd:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/getgo-technologies-executive-trust-safety","json_url":"https://alion.io/job/getgo-technologies-executive-trust-safety.json","meta":{"generated_at":"2026-10-18T21:58:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25293,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3901122},"rest":"https://alion.io/mcp/rest/get_company?id=3901122"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgetgo-technologies-executive-trust-safety"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgetgo-technologies-executive-trust-safety"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgetgo-technologies-executive-trust-safety"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/getgo-technologies-executive-trust-safety\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgetgo-technologies-executive-trust-safety"}]}